FAQs
Troubleshooting
Young/Soter/Egis DVRs and DVR Kits
- What should I do if I forgot the DVR/NVR's password?
- What to do if the exported videos from Annke DVR do not show in correct size? (DN81R series)
- How to delete the device on Annke Vision?
- How to Reset the Password of Annke POE Cameras?
- How long can 1TB hard drive record?
- What to do if it prompts the device has been added by another account?
Helm NVR and NVR Kits
Ease NVR and NVR Kits
- How to Pair the cameras with the Base Station
- How to Connect the WiFi Camera to Annke Sight
- Troubleshooting on SD card and offline problems of the small base station
- General function of small base stations -CMS
- General function of the small base stations-App
- How to use app Annke sight to view it on the phone?
Nova IPCs
- How to reset my camera back to factory default settings?
- How to upgrade the device firmware version?
- How to upload the recordings to the cloud storage?
- How to set up ALEXA function via Annke skill?
- How to set up motion detection recording?
- How to access the recordings in my SD card or phone storage?
Others
- New user FAQ
- The Requirements of Hard Disk Drive (HDD)
- How to configure the email settings and send email test on Annke DVR/NVR?
- What to do if the P2P status shows offline/the Nat status is disconnected?
- How to restore your Annke DVR/NVR?
- How to format HDD on Annke DVR/NVR?