Annke Sight –Wireless Camera & HomeBase Common Issues and FAQs

Applicable Models:

• Wireless Camera Kit: N54WHF + I81BM，N48WHR+ I81BM
• Camera Models: I81BM, I81BV, I51GV

1. Why Doesn't My Camera Detect Vehicles or Animals?

Q: My camera detects people but doesn't recognize vehicles or animals. Is something wrong?

A: Your camera supports human detection but does not support dedicated vehicle or animal detection.

This means the camera can recognize human figures, but it cannot specifically identify vehicles or animals.This is a feature limitation rather than a camera malfunction.

2. Do I Need to Pay for Cloud Storage to Use My Camera?

Q: Is a paid cloud storage subscription required to record videos?

A: No. Cloud storage is an optional paid service.

You can also use local storage without purchasing a cloud subscription, provided your camera or HomeBase supports the corresponding storage method.

Available storage options may include:

• Cloud Storage: Stores recordings in the cloud and requires a paid subscription.
• Local Storage: Saves recordings to a supported microSD card or HomeBase storage without recurring cloud subscription fees.

You can choose the storage option that best suits your needs.

3. How Can I Stop Cloud Storage Promotions in the App?

Q: Why does the app keep asking me to purchase cloud storage?

A: We apologize for the inconvenience caused by frequent cloud storage promotions.

If you prefer local storage, please try the following:

1. Open the camera app.
2. Go to the Playback section.
3. Select Local Storage or SD Card Playback, if available.
4. Access and play back your locally stored recordings several times.

On applicable app versions, regularly using local playback may help reduce cloud storage promotional messages.

Please rest assured that you do not need to purchase a cloud subscription to use supported local recording features.

If the promotions continue, please contact ANNKE Support with your camera model.

4. Why Can't My Battery Camera Record Continuously 24/7?

Q: Why does my camera automatically switch to motion detection recording?

A: Continuous recording consumes significantly more power than motion detection recording.

On applicable battery-powered models, when the battery level drops below 80%, the camera automatically switches to motion detection recording to conserve battery power.

If your would like to keep 24/7 continuous recording, please try the following:

1. Fully charge the camera.
2. Keep it connected to a stable external power source.
3. Open the camera app.
4. Go to Recording Settings.
5. Enable Continuous Recording.

Important: Continuous recording requires significantly more power. For supported battery-powered models, a stable external power supply may be necessary.

5. Why Are My Motion Detection Notifications Delayed?

Q: Why do I receive motion detection notifications several seconds or minutes after movement occurs?

Please refer to the following FAQ for troubleshooting steps and possible solutions:
https://help.annke.com/hc/en-us/articles/63268606095257
 

6. Why Does My Camera Miss Motion Events or Send False Alerts?

Q: Why does my camera sometimes fail to detect movement or send unnecessary alerts?

Please refer to the following FAQ for troubleshooting steps and possible solutions：

https://help.annke.com/hc/en-us/articles/63269160486297

Note: Rain, snow, insects, moving branches, and sudden lighting changes may trigger motion detection on some cameras.

7. Why Does My Wireless Camera Keep Going Offline?

Q: Why does my camera frequently disconnect or show an offline status?

Please refer to the following FAQ for troubleshooting steps and possible solutions:
https://help.annke.com/hc/en-us/articles/63269464465689

8. Why Won't My Camera Connect to the HomeBase?

Q: My camera cannot connect to the HomeBase. What should I do?

A: The wireless connection between your camera and HomeBase may be affected by distance, obstacles, or interference.

Please refer to the following FAQ for troubleshooting steps and possible solutions:

https://help.annke.com/hc/en-us/articles/63266524236441

If the camera still cannot connect at a short distance, please contact ANNKE Support.

9. Why Won't My Battery Camera Charge to 100%?

Q: My camera has been charging for a long time, but the battery percentage is not increasing. What should I do?

Please refer to the following FAQ for troubleshooting steps and possible solutions:

https://help.annke.com/hc/en-us/articles/63267268503449

Note: 

If the battery percentage remains unchanged after prolonged charging, please contact ANNKE Support with your camera model, charging duration, and battery percentage.

10. Why Isn't My Solar Panel Charging the Camera?

Q: My camera is connected to a solar panel, but the battery level is not increasing. Why?

Please refer to the following FAQ for troubleshooting steps and possible solutions:

Important: 

If the issue persists under suitable sunlight conditions, please contact ANNKE Support.

11. Why Does My Camera Only Record When Motion Is Detected?

Q: Why doesn't my camera record continuously throughout the day?

Please refer to the following FAQ for troubleshooting steps and possible solutions:

https://help.annke.com/hc/en-us/articles/63268323463577

12. How Do I Subscribe to Annke sight Cloud Storage?

Q: How can I purchase or activate a cloud storage subscription for my camera?

Here are some pictures for your reference.

Important information:

• Cloud storage is an optional paid service.
• Available subscription plans and prices may vary by region and app.
• Some subscriptions may renew automatically unless canceled.
• A cloud storage subscription may apply only to selected cameras or devices, depending on the plan.

If your payment fails or the subscription does not activate after payment, please contact ANNKE Support with your camera model, app name, and payment details.

13. How Do I Cancel My Cloud Storage Subscription?

Q: How can I cancel my ANNKE cloud storage subscription and stop automatic renewal?

A: 

If you subscribed to Cloud Storage through an Android phone, please provide us with your device ID. We will assist you with canceling the subscription and stopping automatic renewal.

Once we receive your device ID, we will help you process the cancellation.

Here is the method to find the Cloud ID for your reference.

If you subscribed to Cloud Storage through an iPhone or iPad, you will need to request a refund directly from Apple. Please follow these steps:

1. Visit the Apple website "https://www.apple.com.cn"
2. Sign in with your Apple Account.
3. Click Support.
4. Select Billing and Subscriptions.
5. Click Request a Refund.
6. Follow Apple's on-screen instructions to submit your refund request.

Please note that Apple handles refund requests for subscriptions purchased through the App Store, and the refund decision is subject to Apple's policies.

If no cancellation option is available, please contact ANNKE Support for assistance.

Important information:

• Uninstalling the app or deleting the camera does not automatically cancel a subscription.
• Canceling a subscription usually prevents future automatic renewals.
• Access to paid cloud storage features may continue until the end of the current billing period, depending on the subscription terms.
• Canceling a subscription does not necessarily result in an automatic refund.
• Cloud recordings may become unavailable after the subscription expires. Please save any important footage before your cloud storage access ends.

If you are unsure where your subscription was purchased, please provide ANNKE Support with your app name, subscription details, and a screenshot of the payment record.

Still Need Help?

If the solutions above do not resolve your issue, please contact the ANNKE support at support@annke.com.