Support Team

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Activity overview

Latest activity by Support Team

  • Support Team commented,

    1. Community
    2. General Discussion
    3. DT81DP (4k Cameras) - Unable to activate h.265+

    Hi Mike, The resolution of analog cameras cannot be changed. Running the cameras at 1080P is related to the live stream resolution, not the resolution for recording. And H.265+ is the compression m...

  • Support Team commented,

    1. Community
    2. Software
    3. annke system still bound to previous owner

    Hi Wesley, I see. We have created a ticket for this case. Our tech support will contact you soon via the ticket to provide other options to unbind the device.

  • Support Team commented,

    1. Community
    2. Hardware
    3. Ordering

    Hi friend, We need to check the stock and confirm this for you. We have created an ticket #976633 for you, our agent will follow up to help you further.

  • Support Team commented,

    1. Community
    2. Hardware
    3. Incomplete/wrong serial N48PAW

    Hi Ozan， In this case, please try to access your cams via Annke Vision app when your phone is connected another network. This is to test if your system is really online for remote (P2P) access.   W...

  • Support Team commented,

    1. Community
    2. Hardware
    3. dn81r

    Hi Dennisg, Here is the instruction about installing the hdd and check the status of hdd. You can refer to it to remove the hdd:https://help.annke.com/hc/en-us/articles/360000522282-How-to-install-...

  • Support Team commented,

    1. Community
    2. Hardware
    3. No Live view in Main Stream N4PAW I91BF

    Hi Hugh, Yes. For 4 cameras, it's achievable.

  • Support Team commented,

    1. Community
    2. General Discussion
    3. Camera connection intermittent drop out

    Hi Nicholas,  In this case, would you send a picture of the video management of your NVR for reference?Besides, would you keep only 4 cameras as before and see if they work better?As a last resort,...

  • Support Team commented,

    1. Community
    2. Hardware
    3. Connecting to WiFi hotspot

    Hi Matt, This surveillance system is supposed to work via wired connection to the router for stability. It won't connect to WiFi due as there is no such hardware inside.

  • Support Team commented,

    1. Community
    2. General Discussion
    3. DT81DP (4k Cameras) - Unable to activate h.265+

    Hi Mike, Having checked, this DVR (model DT81DP) won't support H.265+ when working with 4K cameras. It does support support H.265+ when working with cameras lower than 4k resolution.

  • Support Team commented,

    1. Community
    2. General Discussion
    3. DN81R access deceased brother's

    Hi James, May your brother rest in peace. For privacy concern, we have created an ticket and our tech support agent will follow up to help you with accessing the surveillance system. Please reply t...