Support Team

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Activity overview

Latest activity by Support Team

  • Support Team created an article,

    Annke vision-Setup and Operation Video for Annke POE system

    1. FAQs
    2. Basic Knowledge & Basic Troubleshooting

    The following list of connection and setup videos for ANNKE POE system aims to help users operate ANNKE devices more smoothly. Applied for :N48PAW/N46PCK/H800        Video Subject           Vide...

    • Support Team
    • 1 follower
    • 0 comments
    • 0 votes

  • Support Team commented,

    1. Community
    2. Password reset
    3. Password reset on my DM81D

    Dear Customer,Have a nice day.And if you have any question, do not hesitate to contact us support@annke.com.Best regards！Sandy | Technical Support

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    • Support Team
    • 0 votes

  • Support Team commented,

    1. Community
    2. Knowledge Base
    3. NVR model # N48PBB

    Dear Customer,Have a nice day.If you purchased a new IPC from ANNKE, connect the IPC to the POE port of the NVR with an Ethernet cable, and the NVR will automatically activate the IPC and display t...

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    • Support Team
    • Edited
    • 0 votes

  • Support Team commented,

    1. Community
    2. Feedback
    3. Cámaras de prueba mediante una fianza

    Dear Customer,Have a nice day.And if you have any question, do not hesitate to contact us support@annke.com.Best regards！Sandy | Technical Support

  • Support Team commented,

    1. Community
    2. Beta Testing
    3. NC800 exposure time to be increased

    Dear Customer,Have a nice day.We don't have cameras with long exposure times, so it is not recommended to point the camera lens at strong light sources. If you want to take pictures of the sky, ple...

  • Support Team commented,

    1. Community
    2. Feedback
    3. Ignored

    Dear Customer,Have a nice day.Can you provide the ticket number you previously communicated with support? Or it would be more direct to continue to contact support@annke.com to get help.Best regard...

  • Support Team commented,

    1. Community
    2. Feedback
    3. Bad link to your own article

    Dear Customer,Have a nice day.We will fix it as soon as possible. And if you have any question, do not hesitate to contact us support@annke.com.Best regards！Sandy | Technical Support

  • Support Team created an article,

    Annke vision-Setup and Operation video for Annke DVR system

    1. FAQs
    2. Basic Knowledge & Basic Troubleshooting

    The following list of connection and setup videos for ANNKE DVR aims to help users operate ANNKE devices more smoothly. Applied for :DW81KD/DW41JD/DW61LD/DT61BS/DT81DX       Video Subject      V...

    • Support Team
    • Updated
    • 1 follower
    • 0 comments
    • 0 votes

  • Support Team commented,

    1. Community
    2. Knowledge Base
    3. NCD800 Image Adjustment

    Dear Customer,Have a nice day.If your 48-inch monitor supports 4K resolution, please change the HDMI output of the NVR to 4K output. Due to the different resolution ratios, there will be borders wh...

  • Support Team commented,

    1. Community
    2. Knowledge Base
    3. networked cameras connected to a single NVR port

    Dear Customer,Have a nice day.And if you have any question, do not hesitate to contact us support@annke.com.Best regards！Sandy | Technical Support