Support Team

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Activity overview

Latest activity by Support Team

  • Support Team commented,

    1. Community
    2. Knowledge Base
    3. Annke NVR not detecting Annke C800 camera

    Dear Customer,Have a nice day.Model 41MX  is not C800, it‘s a floodlight Wireless Security Camera. Please check the model again. And if you have any question, do not hesitate to contact us support@...

  • Support Team commented,

    1. Community
    2. compatibility
    3. Night owl camera

    Dear Customer,Have a nice day.Night owl camera generally only supports its own brand video recorder. It is recommended to test whether it is compatible. Our DVR has always supported TVI, AHD, CVI, ...

  • Support Team commented,

    1. Community
    2. Password reset
    3. Password Reset

    Dear Customer,Have a nice day.And if you have any question, do not hesitate to contact us support@annke.com.Best regards！Sandy | Technical Support

  • Support Team commented,

    1. Community
    2. Knowledge Base
    3. No night time access!

    Dear Customer,Have a nice day.The analog monitoring package can work without the Internet, but it cannot be accessed remotely. If the device is offline after adding it to the APP, please check whet...

  • Support Team commented,

    1. Community
    2. Knowledge Base
    3. WZ500 no connection to app

    Dear Customer,Have a nice day.And if you have any question, do not hesitate to contact us support@annke.com.Best regards！Sandy | Technical Support

  • Support Team commented,

    1. Community
    2. Knowledge Base
    3. Change login email address

    Dear Customer,Have a nice day.You can re-register a new account. Delete the device from the old account and add it to the new account. And if you have any question, do not hesitate to contact us su...

  • Support Team commented,

    1. Community
    2. Knowledge Base
    3. Offline

    Dear Customer,Have a nice day.And if you have any question, do not hesitate to contact us support@annke.com.Best regards！Sandy | Technical Support

  • Support Team commented,

    1. Community
    2. compatibility
    3. Keine Bewegungserkennung / Kompatibilitätsprobleme

    Dear Customer,Have a nice day.I81EM is fully compatible with this NVR. And if you have any question, do not hesitate to contact us support@annke.com.Best regards！Sandy | Technical Support

  • Support Team commented,

    1. Community
    2. compatibility
    3. Annke CR1CC compatibility with DVR ANNKE DW81KD

    Dear Customer,Have a nice day.CR1CC is a 4k camera,  it can not be added  to  a 3K Ltie DVR as DW81KD.And if you have any question, do not hesitate to contact us support@annke.com.Best regards！Sand...

  • Support Team commented,

    1. Community
    2. Feedback
    3. FCD600 (model I91DW) with a recorder N48PAW -privacy mask

    Dear Customer,Have a nice day.Please upgrade your IP Camera to the latest version.And if you have any question, do not hesitate to contact us support@annke.com.Best regards！Sandy | Technical Support