Support Team

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Latest activity by Support Team

  • Support Team commented,

    1. Community
    2. Hardware
    3. Camera compatability

    Hi Spencer, Annke has issued different versions of the DVR DW81KD. Only V3 version or above can work with 5MP camera. You can send the purchase information of your DVR to our tech support via below...

  • Support Team commented,

    1. Community
    2. Hardware
    3. Night vision stopped working after water leaked into camera

    Hi Jason, Have you noticed if the IR lights on this cameras can still turn on at night?If some of them won't, we think the water may have caused hardware problem on the camera. Kindly send us pictu...

  • Support Team commented,

    1. Community
    2. Hardware
    3. CHANGEMENT DE CAMERAS PLUS PERFORMANTES

    salut Phillip, Pour mieux vous aider, pouvons-nous connaître le numéro de modèle DVR / NVR (enregistreur)? Nous vérifierons ensuite s'il peut fonctionner avec de meilleures caméras ou s'il est néce...

  • Support Team commented,

    1. Community
    2. General Discussion
    3. DT81DP (4k Cameras) - Unable to activate h.265+

    Hi Mike, The resolution of analog cameras cannot be changed. Running the cameras at 1080P is related to the live stream resolution, not the resolution for recording. And H.265+ is the compression m...

  • Support Team commented,

    1. Community
    2. Software
    3. annke system still bound to previous owner

    Hi Wesley, I see. We have created a ticket for this case. Our tech support will contact you soon via the ticket to provide other options to unbind the device.

  • Support Team commented,

    1. Community
    2. Hardware
    3. Ordering

    Hi friend, We need to check the stock and confirm this for you. We have created an ticket #976633 for you, our agent will follow up to help you further.

  • Support Team commented,

    1. Community
    2. Hardware
    3. Incomplete/wrong serial N48PAW

    Hi Ozan， In this case, please try to access your cams via Annke Vision app when your phone is connected another network. This is to test if your system is really online for remote (P2P) access.   W...

  • Support Team commented,

    1. Community
    2. Hardware
    3. dn81r

    Hi Dennisg, Here is the instruction about installing the hdd and check the status of hdd. You can refer to it to remove the hdd:https://help.annke.com/hc/en-us/articles/360000522282-How-to-install-...

  • Support Team commented,

    1. Community
    2. Hardware
    3. No Live view in Main Stream N4PAW I91BF

    Hi Hugh, Yes. For 4 cameras, it's achievable.

  • Support Team commented,

    1. Community
    2. General Discussion
    3. Camera connection intermittent drop out

    Hi Nicholas,  In this case, would you send a picture of the video management of your NVR for reference?Besides, would you keep only 4 cameras as before and see if they work better?As a last resort,...