Support Team

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Latest activity by Support Team

  • Support Team created an article,

    Annke Vision-How to install I51EX？

    1. Guide
    2. Camera Settings

    This video provides a step-by-step guide on how to install your camera correctly. Applies to: I51EX   Please check the link below to Watch the Tutorial Video： EN:  https://youtu.be/GUSJj8_yjrk DE: ...

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    • Updated
    • 1 follower
    • 0 comments
    • -1 votes

  • Support Team commented,

    1. Community
    2. Knowledge Base
    3. Second Hand Annke 141CS

    Dear Customer,Have a nice day.Please provide us with photos of the device and the stickers on the body. And if you have any question, do not hesitate to contact us support@annke.com.Best regards！Sa...

  • Support Team commented,

    1. Community
    2. Knowledge Base
    3. Annke NVR not detecting Annke C800 camera

    Dear Customer,Have a nice day.Model 41MX  is not C800, it‘s a floodlight Wireless Security Camera. Please check the model again. And if you have any question, do not hesitate to contact us support@...

  • Support Team commented,

    1. Community
    2. compatibility
    3. Night owl camera

    Dear Customer,Have a nice day.Night owl camera generally only supports its own brand video recorder. It is recommended to test whether it is compatible. Our DVR has always supported TVI, AHD, CVI, ...

  • Support Team commented,

    1. Community
    2. Password reset
    3. Password Reset

    Dear Customer,Have a nice day.And if you have any question, do not hesitate to contact us support@annke.com.Best regards！Sandy | Technical Support

  • Support Team commented,

    1. Community
    2. Knowledge Base
    3. No night time access!

    Dear Customer,Have a nice day.The analog monitoring package can work without the Internet, but it cannot be accessed remotely. If the device is offline after adding it to the APP, please check whet...

  • Support Team commented,

    1. Community
    2. Knowledge Base
    3. WZ500 no connection to app

    Dear Customer,Have a nice day.And if you have any question, do not hesitate to contact us support@annke.com.Best regards！Sandy | Technical Support

  • Support Team commented,

    1. Community
    2. Knowledge Base
    3. Change login email address

    Dear Customer,Have a nice day.You can re-register a new account. Delete the device from the old account and add it to the new account. And if you have any question, do not hesitate to contact us su...

  • Support Team commented,

    1. Community
    2. Knowledge Base
    3. Offline

    Dear Customer,Have a nice day.And if you have any question, do not hesitate to contact us support@annke.com.Best regards！Sandy | Technical Support

  • Support Team commented,

    1. Community
    2. compatibility
    3. Keine Bewegungserkennung / Kompatibilitätsprobleme

    Dear Customer,Have a nice day.I81EM is fully compatible with this NVR. And if you have any question, do not hesitate to contact us support@annke.com.Best regards！Sandy | Technical Support