Support Team

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Latest activity by Support Team

  • Support Team commented,

    1. Community
    2. Software
    3. Connect two iphone view

    Hi Shanmuga Mayakrishnan, To view the camera system on different phones, there are two ways: 1. An easy way: You can use the same user name and password to log in to the ANNKE Vision app on the sec...

  • Support Team commented,

    1. Community
    2. Software
    3. Olvido de Password DVR

    Hola carlos alberto carvajal ¡Buen día! He creado un boleto para usted, el número de boleto es 754416. Nuestro agente de soporte técnico le dará seguimiento y lo ayudará con el restablecimiento de ...

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  • Support Team commented,

    1. Community
    2. News & Announcements
    3. notice en français

    Salut, Désolé, nous n'avons pas de manuel en français pour le modèle N44WHD pour le moment. Mais vous pouvez trouver ci-dessous le manuel en français pour un système similaire pour référence: http:...

  • Support Team commented,

    1. Community
    2. Hardware
    3. HE OLVIDADO LA CONTRASEÑA

    Hola David, Buen día. He creado un ticket para nuestro equipo de soporte técnico. El agente se comunicará con usted y lo ayudará a restablecer la contraseña lo antes posible. El número de referenci...

  • Support Team commented,

    1. Community
    2. General Discussion
    3. email notification

    Hi J C, Thank you for sharing your experience upon fixing the issue :) May I know if any changes (hardware/software) have been applied to your ANNKE system or Gmail account before the email alert s...

  • Support Team commented,

    1. Community
    2. Hardware
    3. Camera compatibility

    Hi POh Leong Yap, The DVR DN81R doesn't support 2MP AHD cameras.  TVI 2MP cameras will be recommended.

  • Support Team commented,

    1. Community
    2. Hardware
    3. Can you use a 3g dongle with the 4 ch wired DVR

    Hi Louis, Thanks for asking. This way of connection is not tested as the ANNKE DVR is supposed to work with the router via an ethernet cable for the best performance.

  • Support Team commented,

    1. Community
    2. Software
    3. How do I trigger the LED to come on via the PIR sensor

    Hi Carl, Here is the instruction to enable the white LED light on ANNKE PIR camera. Could you check if it will work for you: https://help.annke.com/hc/en-us/articles/360000254242 <-How-to-adjust-th...

  • Support Team commented,

    1. Community
    2. Software
    3. PASSWORD

    @ Leslie Gomez 1D Para proteger su privacidad, envíe la información a nuestro equipo de soporte técnico aquí para restablecer la contraseña: https://help.annke.com/hc/en-us/requests/new

  • Support Team commented,

    1. Community
    2. Software
    3. Olvido de Password DVR

    Hola Carlos, para proteger tu privacidad, ponte en contacto con nuestro equipo de soporte técnico aquí para restablecer la contraseña: <https://help.annke.com/hc/en-us/requests/new>Siga también las...