Support Team

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Latest activity by Support Team
  • Support Team commented,

    Hi Spencer, Annke has issued different versions of the DVR DW81KD. Only V3 version or above can work with 5MP camera. You can send the purchase information of your DVR to our tech support via below...

  • Support Team commented,

    Hi Jason, Have you noticed if the IR lights on this cameras can still turn on at night?If some of them won't, we think the water may have caused hardware problem on the camera. Kindly send us pictu...

  • Support Team commented,

    salut Phillip, Pour mieux vous aider, pouvons-nous connaître le numéro de modèle DVR / NVR (enregistreur)? Nous vérifierons ensuite s'il peut fonctionner avec de meilleures caméras ou s'il est néce...

  • Support Team commented,

    Hi Mike, The resolution of analog cameras cannot be changed. Running the cameras at 1080P is related to the live stream resolution, not the resolution for recording. And H.265+ is the compression m...

  • Support Team commented,

    Hi Wesley, I see. We have created a ticket for this case. Our tech support will contact you soon via the ticket to provide other options to unbind the device.

  • Support Team commented,

    Hi friend, We need to check the stock and confirm this for you. We have created an ticket #976633 for you, our agent will follow up to help you further.

  • Support Team commented,

    Hi Ozan, In this case, please try to access your cams via Annke Vision app when your phone is connected another network. This is to test if your system is really online for remote (P2P) access.   W...

  • Support Team commented,

    Hi Dennisg, Here is the instruction about installing the hdd and check the status of hdd. You can refer to it to remove the hdd:https://help.annke.com/hc/en-us/articles/360000522282-How-to-install-...

  • Support Team commented,

    Hi Hugh, Yes. For 4 cameras, it's achievable.

  • Support Team commented,

    Hi Nicholas,  In this case, would you send a picture of the video management of your NVR for reference?Besides, would you keep only 4 cameras as before and see if they work better?As a last resort,...