Support Team

Follow
  • Total activity 643
  • Last activity
  • Member since
  • Following 0 users
  • Followed by 3 users
  • Votes 9
  • Subscriptions 312

Activity overview

Latest activity by Support Team

  • Support Team commented,

    1. Community
    2. Knowledge Base
    3. myannke no longer functions annke support not fit for purpose

    Hello Ivor Foster, Sorry for the late reply. The SP1 camera can also be accessed via the computer software MIPC on Windows and MAC computers. Please download the software from the below links and h...

    • View comment
    • Support Team
    • Edited
    • 0 votes

  • Support Team commented,

    1. Community
    2. General Discussion
    3. No longer able to see devices on app

    Hello Chris Tucker, This could be a network issue on either the phone or the DVR/NVR. Please try the below troubleshooting: 1) Connect your phone to another faster network. 2) Check the network sta...

  • Support Team commented,

    1. Community
    2. General Discussion
    3. Wireless camera

    Hello Rich, We also provide wireless cameras for the wireless system kit.To help you further, we have created ticket #1179677 for this case. Our support agent will contact you via email within 24 h...

  • Support Team commented,

    1. Community
    2. Knowledge Base
    3. No substream available for Annke C800 in blue iris

    Hello Fanan, Sorry for the late reply. To set up the substream in Blue Iris, please refer to this link.If any further questions, kindly reach to our tech support agent via the below link so we can ...

  • Support Team commented,

    1. Community
    2. General Discussion
    3. New house, security system still linked to previous owners

    Hello Mrs J Horton, The unlink procedure depends on the model number of your ANNKE security system.We have created an ticket #1173696 for this case and our tech support agent will contact you via e...

  • Support Team commented,

    1. Community
    2. Hardware
    3. Security code

    Hello Lora Lyn, For privacy concerns, we have created a ticket #1173689 for this case. Our tech support agent will get in touch with you via email within 24 hours to help you with the security code.

  • Support Team commented,

    1. Community
    2. General Discussion
    3. Not getting notifications!

    Dear customer, Due to recent maintenance, the push notification may not work properly on the Annke Apps.To resolve the notification issue, please try to uninstall and reinstall the Annke Nova App. 

  • Support Team created an article,

    How to Check My Tickets

    1. Guide
    2. Others

    You may follow the steps below to sign up for a Zendesk account and view the status of your tickets. Step 1: Go to ANNKE Support Center, click "Sign in" to log in to your account. Step 2: If you d...

    • Support Team
    • Updated
    • 1 follower
    • 0 comments
    • 0 votes

  • Support Team commented,

    1. Community
    2. Hardware
    3. I41HG "No devices found"

    Hello Albert Steury, In case the camera I41HG cannot be added to the Annke Nova App via QR code, please try another method of adding via AP mode. We have created an ticket #1169594 for this case an...

  • Support Team commented,

    1. Community
    2. General Discussion
    3. DN41R

    Hello Jonny, To protect your privacy, we have created the ticket #1169589 about this case. Our tech support agent will contact you via email within 24 hours to help you further.

    • View comment
    • Support Team
    • Edited
    • 0 votes