Support Team

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Latest activity by Support Team
  • Support Team commented,

    Hello there, The beeping indicates abnormality on the ANNKE system.We can try switching the Output Standard as the below picture. If the issue still exists, please click the floating icon 'Support'...

  • Support Team commented,

    Hello Cooper Engellenner, Do you mean the Annke Vision app won't get password the welcome screen?If yes, please reinstall the latest app version from Google Play Store/App Store.If the issue still ...

  • Support Team commented,

    Hello Glen, The issue you met isn't usual thus our technical support team will follow up by email to help you better. The ticket number is #1877246. Thanks in advance for your attention.

  • Support Team commented,

    Hello DJ COX, To download video clips by the Guarding Vision software, we can refer to the below article: Annke Vision-How to Playback and Download Recordings on Guarding Vision?https://help.annke....

  • Support Team commented,

    Hello Brian Mahoney, Not sure which feature of the NVR (model N48PAW) isn't powerful enough for you. The NVR is used to record and store camera footage. To store the footage in another way like a N...

  • Support Team commented,

    Estimado Erickson Rosario, Nuestro agente de soporte técnico se comunicará con usted por correo electrónico pronto para proporcionarle los códigos seguros para restablecer la contraseña. El número ...

  • Support Team created an article,

    Baby Monitor - Frequently Asked Questions

    Applies to:  L4144+C126    Q: How many baby cameras can I use with one monitor? A: One baby monitor can work with 4 cameras at maximum.   Q: Can the camera view on monitor be zoomed in (enlarged)? ...

  • Support Team commented,

    Hello Susan, It depends on the recording parameters (resolution, bitrate, video encoding type, etc.). For example, for the ANNKE 5MP DVR system it will keep the recordings for around 2 weeks; for t...

  • Support Team commented,

    Hello Susan, Yes, we have the BNC cable and the ethernet cable in the below links: https://www.annke.com/products/bnc-cables https://www.annke.com/products/ethernet-cables

  • Support Team commented,

    Hello Andy Knight, To help you in removing the access from some users, we may need to know some information of your ANNKE system and your app account. We have created a ticket #1864873 and our agen...