Support Team

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Activity overview

Latest activity by Support Team
  • Support Team commented,

    Hello, ANNKE live chat is available from 8:30 pm-11:30 am, weekday (Eastern Daylight Time, UTC−4) on this website: https://helpchat.annke.com/live/ Or you can contact us via support@annke.com by em...

  • Support Team commented,

    Hello there,ANNKE Live Chat is available from 8:30 pm-11:30 am, Weekday  (EDT).ANNKE Call Service is available from 8 am - 8 pm, EDT, Weekday (EDT).Please contact us on the working time. Thanks!

  • Support Team commented,

    Hello there, Sorry for your experience. Would you please call us on the working time? It is 8 am - 8 pm, EDT, Weekday. Thanks!

  • Support Team commented,

    Hello there, I am sorry we don't have an official shop on Walmart. And we are ANNKE, not SANNCE. Would you please contact the seller on Walmart or contact SANNCE technical support for help? Thanks!

  • Support Team commented,

    Thanks so much to all the participants. Here are five participants with the most detailed feedback who will get a free C800 camera: jjuk00, Tim, Dave, Hussayn, and Sophia. Congratulations!

  • Support Team created a post,

    Share Your Opinions about ANNKE's New Packaging Design to Get a Free Camera!

    To reduce environmental impact, we are going to change packaging to cardboard packaging, which is plant-based, biodegradable, and recyclable. Compared with the previous design, it will also reduce ...

  • Support Team created an article,

    Shipping and Delivery

    This article is talk about shipping and delivery in ANNKE.   Please read the shipping and delivery policy below to check the detailed shipping information, fees, terms, and risks of your orders. ht...

  • Support Team created an article,

    Annke Vision - How to Use ANNKE Skill with Alexa?

    Applies to:N48PBB/N48PAW/N46PCK/I51DL/I51DM/I51DN/I51DQ/I81HD/I81HE/I91BQ/I91BV/I91BZ/I41CS/I41HG Purpose: With ANNKE skill and Alexa, you can now interact with your ANNKE camera/system using your ...

  • Support Team commented,

    Hi there, For your system problem, to get quick technical support, please contact us via live chat to solve your problem as soon as possible.Our live chat is available from 5:30 pm-8:30 am (PST, we...

  • Support Team created a post,

    Enable the Human & Vehicle Detection of C800 Cameras

    Hi everyone, the latest firmware of C800 cameras is uploaded to the download center on ANNKE website. Update:  add Human & Vehicle Detection Note: Only applies to: I91BM/I91BN/I91BL If the camer...