Support Team
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Activity overview
Latest activity by Support Team-
Support Team commented,
Hello, The junction box mentioned is compatible with the ANNKE I51DL camera.
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Support Team commented,
Hello, It is recommended to connect the POE camera to the DVR system via ONVIF protocol instead of an adaptor.<Annke-Vision-How-to-Connect-IP-Camera-to-DVR>
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Support Team commented,
Hola, Nuestro soporte técnico ha dado seguimiento a este caso por correo electrónico, y el número de ticket es 1275111. Responda al correo electrónico para que podamos ayudarlo más.
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Support Team commented,
Hello, If your ANNKE camera system is a DVR system, please follow our online instruction in the below link:<All-Solutions-Installation-for-Annke-DVR-Kits>
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Support Team commented,
Hello, At this moment, there is no feasible solution in the industry to prevent this. We will keep looking for one.
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Support Team commented,
Hello, For the C800 cameras, the RTSP link format as below picture: Example:rtsp://admin:12345@172.6.22.106:554/Streaming/Channels/102
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Support Team commented,
Hello, There are several types of Annke cameras (analog cameras, PoE IP cameras, wireless IP cameras, etc.), and the setup procedures will be different depends on the type. To help you better, we h...
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Support Team commented,
Hello, You may want to configure the recording parameter of the camera from 'Video only' to ''Video & Audio" as the below picture shows.If it still won't work, it might be an issue of compatibilit...
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Support Team commented,
Hello, When the video in the push notification cannot be played, please try below methods that might fix the issue: Reboot the ANNKE DVR/NVR Restart the ANNKE phone app Connect the phone to anothe...
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Support Team commented,
Hello Lee Clement, To help you better with the password reset, our technical support agent will contact you via email within 24 hours, the ticket number is # 1266791. Thanks for your attention.