Support Team

Follow
  • Total activity 1173
  • Last activity
  • Member since
  • Following 0 users
  • Followed by 5 users
  • Votes 18
  • Subscriptions 561

Activity overview

Latest activity by Support Team

  • Support Team commented,

    1. Community
    2. Knowledge Base
    3. Annre 3 long and 2 short beeps

    Hello there, The beeping indicates abnormality on the ANNKE system.We can try switching the Output Standard as the below picture. If the issue still exists, please click the floating icon 'Support'...

  • Support Team commented,

    1. Community
    2. General Discussion
    3. Can anyone help?

    Hello Cooper Engellenner, Do you mean the Annke Vision app won't get password the welcome screen?If yes, please reinstall the latest app version from Google Play Store/App Store.If the issue still ...

  • Support Team commented,

    1. Community
    2. Hardware
    3. CCTV not working

    Hello Glen, The issue you met isn't usual thus our technical support team will follow up by email to help you better. The ticket number is #1877246. Thanks in advance for your attention.

  • Support Team commented,

    1. Community
    2. Software
    3. h500 cctv - n48pbb Can't download clips on pc / terrible software

    Hello DJ COX, To download video clips by the Guarding Vision software, we can refer to the below article: Annke Vision-How to Playback and Download Recordings on Guarding Vision?https://help.annke....

  • Support Team commented,

    1. Community
    2. General Discussion
    3. I5 Dell with Blue Iris

    Hello Brian Mahoney, Not sure which feature of the NVR (model N48PAW) isn't powerful enough for you. The NVR is used to record and store camera footage. To store the footage in another way like a N...

  • Support Team commented,

    1. Community
    2. Software
    3. He perdido mi clave dvr annke

    Estimado Erickson Rosario, Nuestro agente de soporte técnico se comunicará con usted por correo electrónico pronto para proporcionarle los códigos seguros para restablecer la contraseña. El número ...

  • Support Team created an article,

    Baby Monitor - Frequently Asked Questions

    1. Guide
    2. Getting Start

    Applies to:  L4144+C126    Q: How many baby cameras can I use with one monitor? A: One baby monitor can work with 4 cameras at maximum.   Q: Can the camera view on monitor be zoomed in (enlarged)? ...

    • Support Team
    • Updated
    • 1 follower
    • 0 comments
    • 0 votes

  • Support Team commented,

    1. Community
    2. General Discussion
    3. how long does 1 terabyte of data last with 6-8 cameras recording 24hrs?

    Hello Susan, It depends on the recording parameters (resolution, bitrate, video encoding type, etc.). For example, for the ANNKE 5MP DVR system it will keep the recordings for around 2 weeks; for t...

  • Support Team commented,

    1. Community
    2. General Discussion
    3. do you have cable that is 100'-150' long?

    Hello Susan, Yes, we have the BNC cable and the ethernet cable in the below links: https://www.annke.com/products/bnc-cables https://www.annke.com/products/ethernet-cables

    • View comment
    • Support Team
    • Edited
    • 0 votes

  • Support Team commented,

    1. Community
    2. General Discussion
    3. How to remove someone’s access to my cameras by phone

    Hello Andy Knight, To help you in removing the access from some users, we may need to know some information of your ANNKE system and your app account. We have created a ticket #1864873 and our agen...