Support Team

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Latest activity by Support Team
  • Support Team commented,

    Hi there, We have helped you submit a technical request.Our technician will contact you soon by email. Please kindly remember to check your email in time.

  • Support Team commented,

    Dear customer Please follow the below link to connect the Camera to the APP via AP Mode. https://help.annke.com/hc/en-us/articles/36000025348 For any other questions, please feel free to contact AN...

  • Support Team commented,

    Hi Giovanni, May I have the model number of your DVR? Because the solution to this case could be different depending on the model. You can find the model number on the backside of the DVR.    

  • Support Team commented,

    Hi lukas, We have helped you submit a technical request.The ticket number is  2106111. Our technician will contact you soon by email. Please kindly remember to check your email in time.

  • Support Team commented,

    Hi Antonio, we have submitted a request for you. The ticket number is 2105770. You will get a reply from Annke technical support in 24 hours.

  • Support Team created an article,

    Myannke -- How to Add the I81CK Camera to Mobile App via Ethernet Cable?

    Applies to: I81CK Purpose: When the camera I81CK camera cannot be connected to WiFi network, we can connect the camera to WiFi router via an Ethernet cable, then access the camera on the Myannke ap...

  • Support Team created an article,

    Annke Vision - How to Make The Cameras Record Audio? (AI Detection DVR)

    Applies to: DW81KD/DW61LD   Purpose: There is no speaker nor a microphone in the DVR recorder. In order to record the sound on the system, please know that you need to buy a microphone and a speake...

  • Support Team created an article,

    How to Mount the PTZ Camera on a Vertical Wall or under Ceiling?

    Applies to:  I51CK Purpose: The ANNKE PTZ camera model I51CK can be mounted either on a vertical wall or under ceiling. Below are the steps: Mount on a vertical wall: 1. Face the mounting bracket...

  • Support Team created an article,

    Annke Vision - What to Do If P2P Status Shows Offline? (AI detection DVRs)

    Applies to:DW41JD/DW81KD/DW61LD/ Purpose: If you want to remotely access the Annke system via phone app or computer software, the system's network status must be Online. Below is the method to make...

  • Support Team commented,

    Hello there, We have the 32-channel recorders that can be recommended: https://www.annke.com/products/5mp-32ch-dvr https://www.annke.com/products/32ch-12mp-poe-nvr Unfortunately, we don't have a so...