Support Team

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Activity overview

Latest activity by Support Team

  • Support Team commented,

    1. Community
    2. General Discussion
    3. Recorder stop working DL81A

    Hi there, We have helped you submit a technical request.Our technician will contact you soon by email. Please kindly remember to check your email in time.

  • Support Team commented,

    1. Community
    2. General Discussion
    3. Connect to I41-KR

    Dear customer Please follow the below link to connect the Camera to the APP via AP Mode. https://help.annke.com/hc/en-us/articles/36000025348 For any other questions, please feel free to contact AN...

  • Support Team commented,

    1. Community
    2. General Discussion
    3. DVR offline

    Hi Giovanni， May I have the model number of your DVR? Because the solution to this case could be different depending on the model. You can find the model number on the backside of the DVR.    

  • Support Team commented,

    1. Community
    2. Hardware
    3. advise on selecting the right system devices for our company needs.

    Hi lukas, We have helped you submit a technical request.The ticket number is  2106111. Our technician will contact you soon by email. Please kindly remember to check your email in time.

  • Support Team commented,

    1. Community
    2. Hardware
    3. Annke 171GK

    Hi Antonio, we have submitted a request for you. The ticket number is 2105770. You will get a reply from Annke technical support in 24 hours.

  • Support Team created an article,

    Myannke -- How to Add the I81CK Camera to Mobile App via Ethernet Cable?

    1. Guide
    2. Getting Start

    Applies to: I81CK Purpose: When the camera I81CK camera cannot be connected to WiFi network, we can connect the camera to WiFi router via an Ethernet cable, then access the camera on the Myannke ap...

    • Support Team
    • Updated
    • 1 follower
    • 0 comments
    • 0 votes

  • Support Team created an article,

    Annke Vision - How to Make The Cameras Record Audio? (AI Detection DVR)

    1. Guide
    2. Getting Start

    Applies to: DW81KD/DW61LD   Purpose: There is no speaker nor a microphone in the DVR recorder. In order to record the sound on the system, please know that you need to buy a microphone and a speake...

    • Support Team
    • 2 followers
    • 0 comments
    • 2 votes

  • Support Team created an article,

    How to Mount the PTZ Camera on a Vertical Wall or under Ceiling?

    1. Guide
    2. Getting Start

    Applies to:  I51CK Purpose: The ANNKE PTZ camera model I51CK can be mounted either on a vertical wall or under ceiling. Below are the steps: Mount on a vertical wall: 1. Face the mounting bracket...

    • Support Team
    • Updated
    • 1 follower
    • 0 comments
    • 2 votes

  • Support Team created an article,

    Annke Vision - What to Do If P2P Status Shows Offline? (AI detection DVRs)

    1. FAQs
    2. Network Setting

    Applies to:DW41JD/DW81KD/DW61LD/ Purpose: If you want to remotely access the Annke system via phone app or computer software, the system's network status must be Online. Below is the method to make...

    • Support Team
    • Updated
    • 1 follower
    • 0 comments
    • 1 vote

  • Support Team commented,

    1. Community
    2. Hardware
    3. 8 Port Recorders Replacement and Extenders

    Hello there, We have the 32-channel recorders that can be recommended: https://www.annke.com/products/5mp-32ch-dvr https://www.annke.com/products/32ch-12mp-poe-nvr Unfortunately, we don't have a so...