Support Team

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Activity overview

Latest activity by Support Team
  • Support Team commented,

    Hello Ivor Foster, Sorry for the late reply. The SP1 camera can also be accessed via the computer software MIPC on Windows and MAC computers. Please download the software from the below links and h...

  • Support Team commented,

    Hello Chris Tucker, This could be a network issue on either the phone or the DVR/NVR. Please try the below troubleshooting: 1) Connect your phone to another faster network. 2) Check the network sta...

  • Support Team commented,

    Hello Rich, We also provide wireless cameras for the wireless system kit.To help you further, we have created ticket #1179677 for this case. Our support agent will contact you via email within 24 h...

  • Support Team commented,

    Hello Fanan, Sorry for the late reply. To set up the substream in Blue Iris, please refer to this link.If any further questions, kindly reach to our tech support agent via the below link so we can ...

  • Support Team commented,

    Hello Mrs J Horton, The unlink procedure depends on the model number of your ANNKE security system.We have created an ticket #1173696 for this case and our tech support agent will contact you via e...

  • Support Team commented,

    Hello Lora Lyn, For privacy concerns, we have created a ticket #1173689 for this case. Our tech support agent will get in touch with you via email within 24 hours to help you with the security code.

  • Support Team commented,

    Dear customer, Due to recent maintenance, the push notification may not work properly on the Annke Apps.To resolve the notification issue, please try to uninstall and reinstall the Annke Nova App. 

  • Support Team created an article,

    How to Check My Tickets

    You may follow the steps below to sign up for a Zendesk account and view the status of your tickets. Step 1: Go to ANNKE Support Center, click "Sign in" to log in to your account. Step 2: If you d...

  • Support Team commented,

    Hello Albert Steury, In case the camera I41HG cannot be added to the Annke Nova App via QR code, please try another method of adding via AP mode. We have created an ticket #1169594 for this case an...

  • Support Team commented,

    Hello Jonny, To protect your privacy, we have created the ticket #1169589 about this case. Our tech support agent will contact you via email within 24 hours to help you further.