Support-Team

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Latest activity by Support-Team
  • Support Team commented,

    Dear Customer,Have a nice day.Thank you for your reminder and correction, we will update the information as soon as possible. And if you have any question, do not hesitate to contact us support@ann...

  • Support Team commented,

    Dear Customer,Have a nice day.DW81KD support IP camera input up to 6mp,  and we have PTZ IP camera I91BK and other models if you need. I91BK:  https://www.annke.com/products/cz504. And if you have ...

  • Support Team commented,

    Dear Customer,Have a nice day.Please confirm your product model. Different products may have different APPs. For PoE NVR, the app is ANNKE Vision, for WIFI NVR, the  APP may be ANNKE sight. And if ...

  • Support Team commented,

    Dear Customer,Have a nice day.Basically all types of cameras support wall mounting and ceiling mounting, but in order to obtain better effects, bullet appearance is recommended for wall mounting, a...

  • Support Team commented,

    Dear James,Have a nice day.WZ500 is a product based on the Tuya platform. We have not received any similar notification or feedback yet. If it is convenient, please email us at support@annke.com. Y...

  • Support Team commented,

    Dear Customer,Have a nice day.You can try restoring factory settings. And if you have any question, do not hesitate to contact us support@annke.com.Best regards!Sandy | Technical Support

  • Support Team commented,

    Dear Customer,Have a nice day.You can try to control the time you press the PTZ button, and you can tap and click to see if there is a change. And if you have any question, do not hesitate to conta...

  • Support Team commented,

    Dear Customer,Have a nice day.This feature needs to be enabled in the cloud, so it does require a fee. And if you have any question, do not hesitate to contact us support@annke.com.Best regards!San...

  • Support Team commented,

    Dear Customer,Have a nice day.DT61BS or DW61LD will work. https://www.annke.com/products/3k-16ch-dvr. And if you have any question, do not hesitate to contact us support@annke.com.Best regards!Sand...

  • Support Team commented,

    Dear Customer,Have a nice day.Onvif does not have this function, it is recommended to use ISAPI:PUT /ISAPI/Event/triggers/notifications/AudioAlarm/1/test?format=json . And if you have any question,...