1. Plug NVR to the router by ethernet cable.
2. Get a windows computer which is connected to the same router. Install software. Here is the software download link.
3. Run the software and it will detect the camera‘s IP.
4. Select the camera‘s IP and click forget a password at the right bottom of the software.
5. Click export and select the path to export a file.
7. Send us the file and serial number.
We will send you a code or file to unlock system.
1. DON‘T REBOOT system after you export file.
2. We will send you a password or a file in one business day.
3. The password or file we send back to you will be invalid after 48 hours since you export the file.