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  • Echo

    Dear Customer,

    Have a nice day.

    Could you please tell us the model number of your system and camera? Then we can give you a solution accordingly.
    You can find the model number on the backside of the NVR/camera, or on the side of the camera.

    Here are some pictures to show you how to find the model number.

    And if you have any questions, do not hesitate to contact us support@annke.com.

    Best regards！

    Echo | Technical Support

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