annke vision connecting problem

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Murat helvacı

• June 10, 2025 16:43

Hello, the Annke NVR recording device I am using is not connecting online. I checked the network switch and there does not appear to be any obvious problem. It connects occasionally, but then the connection drops. Could it be a software issue? I have installed the latest version. I am sharing the serial number in the image. Thank you for your help.

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  Echo

  • June 18, 2025 10:40

  Dear Customer,

  Have a nice day.

  In this case, could you please go to configuration--network--advanced settings--platform access and check if the system status is offline?

  And if you have any question, do not hesitate to contact us support@annke.com.

  Best regards！

  Echo | Technical Support

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