Upgrading from Swann DVR4-4750 with 3MP analog cameras

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James Atkin

Hi

The main unit (DVR4-4750) in my existing CCTV unit failed. 

I purchased an Annke DW81KT unit as it claimed to support 3MP cameras

The cameras are Swann Pro T858 3MP cameras

I have connected everything up, but I get no image feed from any of the cameras. 

When I go to the config page showing the stream settings, I do not see 3MP on the list! 

The top of each one says "Camera Resolution: NO VIDEO"

Any idea how I can get this unit to work with these cameras?

Thanks

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8 comments

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  • James Atkin

    From what I have read, the T858 cameras are normally locked to 1536p (3MP) TVI so it looks like it should work :-( 

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  • Echo

    Dear Customer,

    Have a nice day.

    I have forwarded your feedback to our technical support.

    Please don't worry, our technical support will contact you via email to help you resolve the issue.

    And if you have any questions, do not hesitate to contact us at support@annke.com.

    Best regards！

    Echo | Technical Support

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  • James Atkin

    Unfortunately I have still had no contact.

    I'm going to have to assume that the unit is faulty and arrange for a return.

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  • Echo

    Dear Customer,

    Have a nice day.

    I'm so sorry for the inconvenience. I noticed that our technical support sent you an email.

    May I know if you received it?

    If not, I've attached the last email again for your convenience. Please kindly check.

    And if you have any questions, do not hesitate to contact us at support@annke.com.

    Best regards！

    Echo | Technical Support

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  • James Atkin

    Hi

    No, I did not receive the email that was originally sent.
    I am fairly sure that power is getting to the cameras, but I will double check and let you know.
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  • Echo

    Dear Customer,

    Have a nice day.

    We look forward to your test results.
    If there are any technical problems, please contact us and we will try our best to help you.

    If you still haven't received our email, could you please kindly check your inbox again to see if there's an email from support@annke.com.

    Furthermore, to avoid missing emails, we suggest you send a message to support@annke.com, mentioning your ticket number: 2762514. Our technical support will then be able to reach you.

    You can also contact us via live chat or WhatsApp.

    ANNKE live chat is available from 8:30 pm-11:00 am, Monday to Friday, (Eastern Daylight Time, GMT−5) on this website:   https://helpchat.annke.com/live/

    ANNKE WhatsApp: +8619129317351/   https://wa.me/8619129317351

    And if you have any questions, do not hesitate to contact us at support@annke.com.

    Best regards！

    Echo | Technical Support

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  • James Atkin

    I have checked the cameras but none of the IR LEDs are on at the moment.

    However I do not believe these will be active until communication with the DVR is achieved so I do not believe this is a valid test of the cameras working. I have checked the power supplies and they are working correctly.

    The cameras were all working perfectly with the old DVR (it was only replaced due to a HDD failure and the live feed was still working correctly) 

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  • Echo

    Dear Customer,

    Have a nice day.

    Generally, the IR LEDs of the cameras will light up as long as they are powered on properly, rather than only after a successful connection with the DVR. Thank you for your understanding.
     
    Based on the information you provided, the IR LEDs are off on the cameras.
     
    In this situation, please refer to the image below to check the connection again.

    If there is no problem with the camera's connection, please directly connect one camera to the power adapter to test the issue.
    If the IR LED is still off, please replace the power supply(of the same specification) for the camera to test the problem further.
     
    Thank you for your patience and understanding in advance.

    And if you have any questions, do not hesitate to contact us at support@annke.com.

    Best regards！

    Echo | Technical Support

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