Upgrading from Swann DVR4-4750 with 3MP analog cameras
Hi
The main unit (DVR4-4750) in my existing CCTV unit failed.
I purchased an Annke DW81KT unit as it claimed to support 3MP cameras
The cameras are Swann Pro T858 3MP cameras
I have connected everything up, but I get no image feed from any of the cameras.
When I go to the config page showing the stream settings, I do not see 3MP on the list!
The top of each one says "Camera Resolution: NO VIDEO"
Any idea how I can get this unit to work with these cameras?
Thanks
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Dear Customer,
Have a nice day.
I have forwarded your feedback to our technical support.
Please don't worry, our technical support will contact you via email to help you resolve the issue.
And if you have any questions, do not hesitate to contact us at support@annke.com.
Best regards！
Echo | Technical Support
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Dear Customer,
Have a nice day.
I'm so sorry for the inconvenience. I noticed that our technical support sent you an email.
May I know if you received it?
If not, I've attached the last email again for your convenience. Please kindly check.
And if you have any questions, do not hesitate to contact us at support@annke.com.
Best regards！
Echo | Technical Support
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Dear Customer,
Have a nice day.
We look forward to your test results.
If there are any technical problems, please contact us and we will try our best to help you.If you still haven't received our email, could you please kindly check your inbox again to see if there's an email from support@annke.com.
Furthermore, to avoid missing emails, we suggest you send a message to support@annke.com, mentioning your ticket number: 2762514. Our technical support will then be able to reach you.
You can also contact us via live chat or WhatsApp.
ANNKE live chat is available from 8:30 pm-11:00 am, Monday to Friday, (Eastern Daylight Time, GMT−5) on this website: https://helpchat.annke.com/live/
ANNKE WhatsApp: +8619129317351/ https://wa.me/8619129317351
And if you have any questions, do not hesitate to contact us at support@annke.com.
Best regards！
Echo | Technical Support
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I have checked the cameras but none of the IR LEDs are on at the moment.
However I do not believe these will be active until communication with the DVR is achieved so I do not believe this is a valid test of the cameras working. I have checked the power supplies and they are working correctly.
The cameras were all working perfectly with the old DVR (it was only replaced due to a HDD failure and the live feed was still working correctly)
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Dear Customer,
Have a nice day.
Generally, the IR LEDs of the cameras will light up as long as they are powered on properly, rather than only after a successful connection with the DVR. Thank you for your understanding.
Based on the information you provided, the IR LEDs are off on the cameras.
In this situation, please refer to the image below to check the connection again.
If there is no problem with the camera's connection, please directly connect one camera to the power adapter to test the issue.
If the IR LED is still off, please replace the power supply(of the same specification) for the camera to test the problem further.
Thank you for your patience and understanding in advance.And if you have any questions, do not hesitate to contact us at support@annke.com.
Best regards！
Echo | Technical Support
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I have now tested the existing cameras (including the original PSUs and cabling) with a new Swann DVR (same model as previously used) and everything works perfectly. The LEDs now illuminate as expected at night time and the video stream is perfect.
It looks like there is an incompatibility between the Annke DVR and the Swann Pro T858 3MP cameras.
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Hi Micah
Nope I didn't get any useful response at all!
From what I have seen there is a clear incompatibility with the hardware but I have not received anything from Annke to confirm this
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Thanks for responding. My situation is they seem to be running out the clock on my refund window. No one has ever responded on their make believe "online chat" and I've let it sit hours. The phone operators tell me they can't actually provide assistance but will take a message, and the phone service ends at the same time "tech support" arrives for work. (8:30pm EST). "Tech Support" will send one email every other night. Does not matter if I reply within minutes of their sending that message. The past 3 replies they sent were literally copy and paste of the same previous message telling me to try something, which I replied to with screen shots showing it doesn't work.
I too quickly assumed the issue was with my Swann cameras when I bought Annke DVR to replace my old Swann. Then I bought all Annke cameras and still the ONLY thing that works is entire screen motion sensing. I can't even define a "zone" to keep from record every car on the street or person that passes on the sidewalk across the street. I am not kidding, my cameras literally record ants on my front porch. It's impressive how sensitive they are really, it took me a while to figure out some of what causes the recording to activate. Especially since that feature they keep asking me to turn on that's supposed to "highlight what's moving" does not work.
Anyway, thanks for responding, helps to know it's not just me.
I've put a lot of time, money, and effort into replacing my old system and I hate to crawl through my attic etc. to pull all this back out, but this it not usable and Annke clearly has zero concern for one mere human customer like me. -
Dear Customer,
Have a nice day.
Thank you for your detailed email and for taking the time to explain the ongoing problems you've been experiencing with your Annke DVR and cameras.
I sincerely apologize for the frustration and inconvenience this has caused you, especially with the delayed responses through our support channels and the refund window concerns.
We take your situation very seriously. I have personally escalated your case as an urgent priority and have just followed up directly with our after-sales and technical support team to ensure faster resolution.
We have just sent you a new email with detailed next steps. Please check your inbox (and spam/junk folder if necessary) for the email from our support team right away.
Please let us know once you've reviewed the latest email so we can continue assisting you promptly.
Thank you again for your patience. We’re here to make this right.
And if you have any questions, do not hesitate to contact us at support@annke.com.
Best regards！
Echo | Technical Support
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