N54WHF and I81BM home assistant

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liukliuk
  • Edited

Hi, I have the n54whf NVr with 2x cameras (model I81BM) connected, working fine through Annke SIGHT app (both on my PC and mobile phone).

I am in need (I would love to) integrate the system with my Home Assistant OS installation, in order to manage cameras from there and set some alarm automations. Would you help me in finding out the proper integration setup (user, password, syntax) or guide me with a manual configuration? Thank you.

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4 comments

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  • Echo

    Dear Customer,

    Have a nice day.

    I have forwarded your feedback to our technical support.

    Please don't worry, our technical support will contact you via email to help you resolve the issue.

    And if you have any questions, do not hesitate to contact us at support@annke.com.

    Best regards！

    Echo | Technical Support

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  • Greg Foster

    Why is the solution have to be done in email? Why can't it be posted here so others were having problems? Can have the answer also.

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  • liukliuk

    I agree.

    The reason is because there is NO solution, the technical support wasn't able to provide an answer.

    after carefully checking with our technical team, I need to clarify again that this system does not support Home Assistant integration, and it also does not support ONVIF or RTSP protocols. Because of this, integration through those methods is not possible with the current system design.
    I fully understand that this limitation may not align with your intended use case, and your expectation is absolutely reasonable. I genuinely wish the answer were different.
    At present, the only supported smart integration option is Amazon Alexa. If this is something you would like to explore, you may refer to the setup guide below:
    👉 https://help.annke.com/hc/en-us/articles/360000307962 

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  • Echo

    Dear Customer,

    Have a nice day.

    We apologize for handling this matter via email instead of posting the answer directly in the community.

    To clarify our process: For relatively complex technical issues that require confirmation with our R&D team, detailed troubleshooting, or when the discussion may involve specific account or device information, we sometimes move the conversation to email.

    This allows us to provide more personalized and secure support while ensuring we can thoroughly investigate the issue.
    That said, we completely understand your concern about sharing helpful information with other users in the community, and we appreciate you pointing this out.

    You're right — it would be more helpful for other users facing the same issue if the information were shared publicly. We will take your feedback into consideration for future responses.

    To answer your question clearly:

    I’d like to clarify that this system does not support Home Assistant integration, nor does it support ONVIF or RTSP protocols. As a result, it cannot be integrated with Home Assistant through those methods at this time. I truly wish this were possible, but unfortunately, it’s not supported by the current system design.

    That said, the system does support Amazon Alexa. If this is of interest to you, you may refer to the setup guide below: 👉 https://help.annke.com/hc/en-us/articles/360000307962

    Once again, we’re sorry for the inconvenience and appreciate your feedback. If you have any other questions, please feel free to let us know.

    And if you have any questions, do not hesitate to contact us at support@annke.com.

    Best regards！

    Echo | Technical Support

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