Accessing recordings

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Richard Lawrence

• August 29, 2026 19:24

I have a I51HJ camera connected via a LAN cable to my router & accessed through the app. I can’t seem to access any recordings. I have a formatted memory card in the camera but it keeps saying ‘device operation failed’ Any ideas?

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  Echo

  • August 31, 2026 09:49

  Dear Customer,

  Have a nice day.

  I have forwarded your feedback to our technical support.

  Please don't worry, our technical support will contact you via email to help you resolve the issue.

  And if you have any questions, do not hesitate to contact us at support@annke.com.

  Best regards！

  Echo | Technical Support

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