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  • Echo

    Dear Customer,

    Have a nice day.

    Could you please tell us the model number of your camera? 

    Because the solution to this case could be different depending on the model.

    You can find the model number on the side or the backside of the camera.

    And if you have any questions, do not hesitate to contact us at support@annke.com.

    Best regards！

    Echo | Technical Support

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