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  • Echo

    Dear Customer,

    Have a nice day.

    Could you please tell us the model number and serial number of your system and camera? Then we can give you a solution accordingly.
    You can find the model number and serial number on the backside of the DVR/NVR/camera, or on the side of the camera.

    Here are some pictures to show you how to find the model number and serial number.

    And if you have any question, do not hesitate to contact us support@annke.cn.

    Best regards！

    Echo | Technical Support

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