Support Team

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Activity overview

Latest activity by Support Team

  • Support Team commented,

    1. Community
    2. Hardware
    3. No HDD showing

    Hello there, We helped you submit a request to our technical support and the ticket number is #1404357.Please kindly check your email and they will reply in 24 hours.

  • Support Team commented,

    1. Community
    2. General Discussion
    3. Changement du mail pour mon compte

    Hello there, Per checking, we find that you contacted our support team and the ticket number is #1402288. Please kindly follow their instructions to solve your problem. ----------------------------...

  • Support Team commented,

    1. Community
    2. Hardware
    3. ANNKE 8CH 5MP Lite Security Standalone DVR RTSP

    Hello there, This DVR in the title can be streamed over RTSP but we can not confirm if it can work with your Home Assistant. If you want to get more information about the RTSP stream, please visit ...

  • Support Team commented,

    1. Community
    2. Hardware
    3. Image Size changes

    Hello there, We helped you submit a request to our technical support and the ticket number is #1397029.Please kindly check your email and they will reply in 24 hours.

  • Support Team commented,

    1. Community
    2. Hardware
    3. Annke dvr not working with swann cameras

    Hello there,  We need to check the model of your ANNKE DVR and Swann cameras. Please visit https://help.annke.com/hc/en-us/requests/new and send us the information. Our technical support will help ...

  • Support Team commented,

    1. Community
    2. General Discussion
    3. Contactin annke for help

    Hello there, If there is a technical issue, please visit https://help.annke.com/hc/en-us/requests/new and send us a request. Our technical support will help you as soon as possible.  

  • Support Team commented,

    1. Community
    2. Software
    3. Where can I find my admin password N48PAW?

    Hello there, We find that you contacted our support team and your ticket number is #1386401. Please kindly follow their instructions and they will help you solve the problem as soon as possible.

  • Support Team commented,

    1. Community
    2. General Discussion
    3. Camera compatibility

    Hello there, If you want to connect the 4K camera to your NVR, please try to lower the resolution of the camera. If you want to know how to reduce the resolution, please visit https://help.annke.co...

  • Support Team commented,

    1. Community
    2. Software
    3. Dvr disappears from app help

    Hello there, We find that you contacted our support team and your ticket number is #1384489. Please kindly follow their instructions and they will help you solve the problem as soon as possible.

  • Support Team commented,

    1. Community
    2. Knowledge Base
    3. Do I need an NVR? To record or stream?

    Hello there, We find that you contacted our support team and your ticket number is #1385058. And your problem was solved by our support team. If there is a technical issue in the future, please vis...