Support Team
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Latest activity by Support Team-
Support Team created an article,
Annke Vision - Comment configurer l'enregistrement de détection de mouvement ? (Série S500)
S'applique à : DW81KD/DW61LD/DW41JD/S500, S300, FC200 Objectif : cetarticle présentera comment configurer l'enregistrement par détection de mouvement.Veuillez noter que cette instruction ne fonctio...
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Support Team commented,
Hello there, Please try to lower the video quality and max bitrate. If you set all parameters to the highest, the bandwidth will exceed the limitation, then the recordings freeze.
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Support Team commented,
Hello there, Please follow the below instructions to pair the cameras: 1) Press and hold the reset button on the camera when the camera is NOT connected to power.2) Connect the camera to power, ...
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Support Team commented,
Hello there, To help you better, could you please visit https://help.annke.com/hc/en-us/requests/new and send us the below information? 1. A picture of the error message 2. The model of your device...
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Support Team commented,
Hello there, 1) Press and hold the reset button on the camera when the camera is NOT connected to power.2) Connect the camera to power, and keep holding the RESET button until you see the camera fl...
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Support Team commented,
Hello there, Maybe the channel of the camera is closed. Please go to Menu>Configuration>Live View to confirm all channels are opened. See the below picture.
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Support Team commented,
Hello there, Sorry, the fast-forward is not supported on Guarding Vision. It is only supported on the local monitor.
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Support Team commented,
Hello there, May I know where the code occurs? To help you better, could you please visit https://help.annke.com/hc/en-us/requests/new and send us the below information? 1. A picture of the error m...
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Support Team commented,
Hello there, Sorry, two DVRs can not be connected to the same monitor.
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Support Team commented,
Hello there, We are extremely sorry for any inconvenience caused. Our support team has helped you via email. Please kindly keep in contact with them and they will help solve the problem as soon as ...