Support Team

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Latest activity by Support Team

  • Support Team commented,

    1. Community
    2. Software
    3. How to connect to my ANNKE NVR from my macbook ??

    By the way, maybe you could try to follow the below video to connect the system to the Mac computer: https://www.youtube.com/watch?v=ujDHfqJqHmM&feature=youtu.be

  • Support Team commented,

    1. Community
    2. Software
    3. How to connect to my ANNKE NVR from my macbook ??

    Hi, friends, I feel extremely sorry about the inconvenience brought to you. For the software request, we have collected all your requests and submit them to the product team. The product team is wo...

  • Support Team commented,

    1. Community
    2. Software
    3. Cannot play exported videos

    Hi, friends, For this problem, please try to use the VS player to play the videos. Here is the link to download the player: http://support.annke.com/document/HK/general/player/VSPlayer_V7.2.0.exe

  • Support Team commented,

    1. Community
    2. Hardware
    3. do any video doorbells work with the N48PAW recorder

    Hi, friend, Good day! If you want to add the doorbell camera to the recorder, please make sure the doorbell camera supports the onvif protocol, and the resolution won't more than 8MP.

  • Support Team commented,

    1. Community
    2. Hardware
    3. Annke N46PI POE System. What IP Cameras are compatible with this System

    Hi, friend, Good day! For the NVR N46PI, it is compatible with the cameras that meet below requirements: support the onvif protocol resolution won't more than 6MP

  • Support Team commented,

    1. Community
    2. Hardware
    3. Camera compatibility

    Hi, John, Good day! The 3MP camera is no compatible with the DVR DN81R. The DVR could work with the 2MP camera at most.

  • Support Team commented,

    1. Community
    2. General Discussion
    3. Phone app

    Hi, friend, May I know the model number of your camera? Here is the instruction to find the model number: https://help.annke.com/hc/en-us/articles/360000250241

  • Support Team commented,

    1. Community
    2. General Discussion
    3. getting a live technician support

    Hi, friend, Per checked our ticket system, our agent has called you before, and the problem has been solved. If you are satisfied with our service, would you mind leaving the agent a good rating fo...

  • Support Team commented,

    1. Community
    2. General Discussion
    3. annke model DN41R

    Hi, friend, If you forgot the admin password of the DVR, please follow below instruction to reset it: https://help.annke.com/hc/en-us/articles/360000249562 Please send the information to the techni...

  • Support Team commented,

    1. Community
    2. General Discussion
    3. Aanke vision

    Hi, Ashley, Good day! Recently, we released a new version of the APP Annke Vision. If you can't log into the APP account, please follow the below article to do the troubleshooting: https://help.ann...