Support Team

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Latest activity by Support Team
  • Support Team commented,

    Hi friend, may I know where you hear the clicking noise? When you switch the camera's channels on Annke vision app? Please kindly let us know more details so that we could understand the problem. T...

  • Support Team commented,

    Hi friend, may I know is there any error on the sofyware? Could you please send us a picture to show the status of the device? Then we will help you check the problem. Thank you.

  • Support Team commented,

    Hi friend, you may need to consider whether the new camera is compatible with your DVR system. Do you want a system with a bigger angle? Please kindly let us know the model number of your DVR so th...

  • Support Team created an article,

    How to setup the 24 hours recording for DW81KD new version? (HK)

    Applies to: DW81KD Purpose: The article will introduce how to set up the 24 hours recording. Please note that this instruction only works for the model DW81KD. Before you start the setting: Kindly ...

  • Support Team commented,

    Hallo Freund, Um das Passwort zurückzusetzen, exportieren Sie bitte die XML-Datei und senden Sie sie an uns. Wenn die XML-Datei nicht exportiert werden kann, versuchen Sie bitte, einen anderen Comp...

  • Support Team commented,

    Hi, Doug, Welcome to Annke Community. Please kindly follow the below instruction to check the email notification settings: https://help.annke.com/hc/en-us/articles/360000250242 If the instruction d...

  • Support Team commented,

    Hi, Daniel, Welcome to Annke Community. If the APP said the system is offline, please follow the below instruction to do the troubleshooting: https://help.annke.com/hc/en-us/articles/360000648061

  • Support Team commented,

    Hi, Danny, Here is the instruction about how to set up the continuous recording for your reference: https://help.annke.com/hc/en-us/articles/360000250061 Hope it is helpful to you.

  • Support Team commented,

    Hi, dear all,  Please do not use third-party firmware or other tools. We could not make sure they are fully compatible with our product. Besides, not all users have extensive experience with securi...

  • Support Team commented,

    Hola, tenga en cuenta que nuestro sistema no es compatible con Chrome ni con otros navegadores. Utilice Internet Explorer. Si aún no funciona, por favor comparta con nosotros el número de modelo de...