Support Team

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Activity overview

Latest activity by Support Team
  • Support Team commented,

    Hi, if you want to by a new camera, please provide your order number of the current system and directly show your problem to our help center, our customer service will feedback you in time: https:/...

  • Support Team commented,

    Hi, this model is special. You need to export a XML file on your computer. Please send a picture of the label underneath this system and directly show your problem to our help center, our engineer ...

  • Support Team commented,

    Hi, if the HDD is full, please kindly format the HDD. Then it will record again. Thank you.

  • Support Team commented,

    @Chris O'Reilly Hi, this is not PIR camera, so the light won't turn on when there is motion detected. Thank you.

  • Support Team commented,

    @yandry navarrete Hola, muestre directamente su problema a nuestro centro de ayuda, nuestro ingeniero le enviará sus comentarios a tiempo:https://help.annke.com/hc/en-us/requests/newEllos le ayudar...

  • Support Team commented,

    Hi, in this case, we could help you reset the password. Please directly show your problem to our help center, our engineer will feedback you in time: https://help.annke.com/hc/en-us/requests/new Th...

  • Support Team commented,

    Hi, may I know the model number of your system? Then we will check if we have a solution that could help you. Thank you.

  • Support Team commented,

    Hi, please check if the system is online or not. In this case, it is better to ask our technical support for help. Thank you.

  • Support Team commented,

    Hi, I61DT could work with this NVR. Here is a picture to show how to connect the device to POE switch.

  • Support Team commented,

    Hi, sorry to tell you that the DVR does nou support linking to a wifi TV. Please kindly connect the DVR to TV by HDMI cable or GVA cable. Thank you.