If your phone and computer can connect the camera, neither locally nor remotely and it says the camera is offline,
please try methods below.
1. Please notice if the camera spins when connecting to power. If not, please change another adapter to have a try.
2. Please make sure the camera is plugged into the router with ethernet cable and router has Internet.
3. Please check the yellow and green light on the ethernet port of the camera. One should be blinking which indicates the camera was connected to the router successfully. If not, please change the ethernet port of router or another ethernet cable to have a try.
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