After you reset the password of Annke NVR or add a new POE camera to the Annke NVR, you may find the cameras cannot show images.
Because: For the camera to work properly, the password of the cameras should also be reset. Only the camera with same password as NVR will work in the way 'Plug-and-Play'
Below are the steps to reset the cameras' password.
Part #1: Export the file in '.XML' format and send it to ANNKE support
Part #2: Import the file (also .XML format) received from ANNKE support
1. Download and install a software SADPTool on your Windows computer. Here is the download link: For
For Windows: https://download.annke.com/CMS/SADP_v220.127.116.11.zip
For Mac: https://download.annke.com/document/Computer_Software/SADPTool.pkg.zip
2. Connect your computer to one of the POE ports (i.e. the camera port) on your NVR.
If your computer does not have an Ethernet port, you can plug the NVR to the router by 2 Ethernet cables. (One from the LAN port, the other one from a POE port).
Then connect computer to the same router via WIFI. Here is a picture for your reference.
3. Run the software SADPTool and it will detect the camera‘s IP.
4. Select the camera‘s IP and click forget password at the right bottom of the software.
5. Click "Export" and select the path to export an XML file. Please export the file of each of your nonworking cameras.
7. Send us the XML file (send to this email: firstname.lastname@example.org) and we will give you another key file to continue the password reset.
1. Please do NOT turn off your NVR and the SADP software after you exported the files. Otherwise, the exported file will be invalid immediately.
2. Please use the key file from us as soon as possible because it's only valid for 24 hours.
8. Select "Import" and choose the file we sent to you.
Input your NVR's password as the new password and confirm the password of the camera. Click "Confirm" to finish reset.
Please follow the matching guide in our email to import the XML file to the cameras accordingly.
(For example, we will say "xxxxxx.xml" for "xxxxxx.xml")
After resetting the cameras successfully, please turn off your NVR, wait for about 10 seconds, then turn on the NVR again.
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