Sometimes the warehouse would split the order into several shipments.
However, our system might only send one tracking number for the first shipment. If you only receive part of your order, please don’t worry and wait for another 2-3 days for the rest shipments.
If you still don’t receive the rest of your order for more than 3 days, please contact our support team as soon as possible, send an email to firstname.lastname@example.org for more details.
Send an email with a brief title, the order number and the photo that you received.
Note: The clear photo needs to include the product you have received, the postmark on the outside package and All the labels on the product
- here is the example: "Missing Items for Order#"
- With an order number, it'll help our support team to check your order details faster.
Thanks for your cooperation.