fast forward not working during playback on computer/web browser

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Sandy J Geyer

• July 01, 2025 16:51

seems like I was previously able to view remote playback footage and use the fast forward feature (speeding up the frame rate for playback).  not able to now, REALLY need to use this function.  This is while watching from my desktop computer...very frustrating. got a link from Annke about fast forward if I'm using the same router - not helpful. Any help is appreciated!

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  Echo

  • July 02, 2025 09:05

  Dear Customer,

  Have a nice day.

  Could you please tell us the model number of your system? Then we can give you a solution accordingly.
  You can find the model number on the backside of the DVR/NVR.
  Here is a picture to show you how to find the model number.

  And if you have any question, do not hesitate to contact us support@annke.com.

  Best regards！

  Echo | Technical Support

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