Recordings not showing. Annke DVR DW81KT

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Tom Ross-Paterson

• September 04, 2025 19:30

Playback wont show up any previous recordings unless I reboot the device and I cannot remotely view the recordings either (again, unless the local box is rebooted)

What could be causing this issue? Ive tried the simple restore settings to reset all settings to default and ive reformatted the hard drive plus rebuilt the database. 

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  Echo

  • September 08, 2025 13:22

  Dear Customer,

  Have a nice day.

  In this case, could you please show us the pictures with hard drive status and recording schedule? 
  Please right-click the mouse on the monitor, then go to the menu.
  Then please go to configuration--storage to show us the hdd satus.
  Then please go to configuration--schedule to show us the record schedule.

  And if you have any question, do not hesitate to contact us support@annke.com.

  Best regards！

  Echo | Technical Support

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  Tom Ross-Paterson

  • September 09, 2025 17:42

  

   

  I've attached the requested photos, ive also added another showing the playback option, it shows a little blue triangle that, to me, implies it has the footage but i am unable to access it locally (without rebooting) or remotely.

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  Echo

  • September 10, 2025 12:33

  Dear Customer,

  Have a nice day.

  I noticed that your HDD status and recording plan are normal.

  In this case, could you please reset the DVR and check if the problem could be solved?
  Here is the picture telling you how to reset the DVR:

  

  And if you have any question, do not hesitate to contact us support@annke.com.

  Best regards！

  Echo | Technical Support

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  Tom Ross-Paterson

  • September 12, 2025 12:16

  I have done this before, I've done this again, same problem.

  Its showing little triangles on each day implying it has data, some days show nothing, some days have a 20 min recording, others have a 4 hour recording and thats it. 

  Ive left it a couple of days to see if factory restoring fixed the issue, it has not.

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  Echo

  • September 16, 2025 09:17

  Dear Customer,

  Have a nice day.

  In this case, may i know the firmware version of your dvr?

  

  And if you have any question, do not hesitate to contact us support@annke.com.

  Best regards！

  Echo | Technical Support

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  Tom Ross-Paterson

  • September 16, 2025 12:05

  

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  Tom Ross-Paterson

  • September 16, 2025 12:07

  Ive left it a few days to see what it's recording. It appears to be completely random. Today it's recorded 2am up until 12:15pm when I rebooted it but nothing from the past two days. It's saving the motion detection event data. Just not the video to go with it

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  Echo

  • September 18, 2025 13:44

  Dear Customer,

  Have a nice day.

  Thank you fo all the information.

  Please do not worry, i have feed back this situation to our technical support and product manager, our technical support will send you the solution via email.

  Thank you for your understanding and patience in advance.

  And if you have any question, do not hesitate to contact us support@annke.com.

  Best regards！

  Echo | Technical Support

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  Tom Ross-Paterson

  • September 23, 2025 13:13

  I replaced the HDD and this has solved the issues, now solved

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  Echo

  • September 26, 2025 12:29

  Dear Customer,

  Have a nice day.

  Thank you so much for the feedback!

  Good to know the issue is resolved!

  And if you have any question, do not hesitate to contact us support@annke.com.

  Best regards！

  Echo | Technical Support

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