Poe port provided power but can't see video

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Budhi Dharma

• November 27, 2025 03:12

Hi I purchased this NVR, ANNKE 12MP 8 Channel PoE Network Video Recorder, H.265+ NVR. I have several Genbolt Cameras, they connected fine to the NVR when they are on a HP POE switch. However when they are connected to the ports on the NVR they are not able to connect. It is showing red cross. I checked the POE port, they are providing power around 2.9. Can anyone help?

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  Echo

  • November 28, 2025 03:32

  Dear Customer,

  Have a nice day.

  For 3rd brand camera, they can't be connected to our recorder's poe port directly, you can only connect via local network.
  Here is also an instruction about how to connect 3rd brand camera which might help:
  https://help.annke.com/hc/en-us/articles/4405164968729-Annke-Vision-How-to-Connect-Third-Party-Camera-to-ANNKE-NVR-by-ONVIF-H800

  And if you have any questions, do not hesitate to contact us support@annke.com.

  Best regards！

  Echo | Technical Support

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