Annke DW81KD Config issues
I have bought an Annke DW81KD DVR to replace another make that packed in and assumed it would be plug and play as they support the same protocols. Unfortunately only one camera will work at one time and it is black and white. The camera that works also changes. Voltage to the cameras is fine and they all worked fine (in colour) with the previous box. The only change I have made to the config is to set the video encoding to H.264 from H.265 and set H.64+ to off.
I'm probably doing something dumb but am a bit lost as there don't seem to be that many relevant changes that can be made,
Any help most appreciated!
-
Dear Customer,
Have a nice day.
In this case, could you please tell us the model number of your camera and the old dvr?
Because the solution to this case could be different depending on the model.
You can find the model number on the backside of the DVR/camera, or on the side of the camera.
Here are some pictures to show you how to find the model number.
And if you have any questions, do not hesitate to contact us at support@annke.com.Best regards！
Echo | Technical Support
-
Hi,
Thanks for the quick response. They are not Annke Cameras so I have attached the tech spec.
I appreciate that you may not be able to help as they are not Annke cameras.
https://www.digitaldirectsecurity.co.uk/Downloads/ProductSpec/HD-Cameras/AT5M-779VR(G).pdf
Thanks
-
Dear Customer,
Have a nice day.
I have forwarded the information you provided to our technical support. Please don't worry, they will continue to assist you via email.
Thank you for your support.
And if you have any questions, do not hesitate to contact us at support@annke.com.
Best regards！
Echo | Technical Support
Please sign in to leave a comment.
Comments
3 comments