Password problems

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Albert Burke

• January 04, 2026 00:07

I bought a used DVR recorder model DW81KD. Previous owner doesn't know the administrator password what can I do. I can get in to it

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  Echo

  • January 05, 2026 09:34

  Dear Customer,

  Have a nice day.

  In this case, please follow this instruction, use the software SADPTool to export an xml file and send it to us, then we can send you back a key file to reset the password of your system:
  https://help.annke.com/hc/en-us/articles/360000252781
  Here is a short video of the steps for your reference: https://youtu.be/QSaYunT2OZM
  
  Note:
  1. Please do not turn off your system or close the SADPTool after you exported the file. Otherwise, you will need to export the file again.
  2. We will send you the key file as soon as possible because the key file is only valid for 24 hours.

  And if you have any questions, do not hesitate to contact us at support@annke.com.

  Best regards！

  Echo | Technical Support

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