Password reset

Rigo Garcia

January 20, 2026 12:51

Hello, How can I reset my password on my device model DW61LD

0

Comments

1 comment

Echo

January 21, 2026 08:32
Dear Customer,

Have a nice day.

If you have reserved the email for a password reset, please follow the link below to operate it:
https://help.annke.com/hc/en-us/articles/900004704923

If you do not have preserved email address, there is another way to reset the password.

Please follow this instruction, use the software SADPTool to export an xml file and send it to us, then we can send you back a key file to reset the password of your system:
https://help.annke.com/hc/en-us/articles/360000252781
Here is a short video of the steps for your reference: https://youtu.be/QSaYunT2OZM

Note:
1. Please do not turn off your system or close the SADPTool after you exported the file. Otherwise, you will need to export the file again.
2. We will send you the key file as soon as possible because the key file is only valid for 24 hours.

And if you have any questions, do not hesitate to contact us at support@annke.com.

Best regards！

Echo | Technical Support
0

Comment actions Permalink

Please sign in to leave a comment.