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  • Echo

    Dear Customer,

    Have a nice day.

    Could you please tell us the model number of your system? Then we can give you a solution accordingly.
    You can find the model number on the backside of the DVR/NVR.
    Here is a picture to show you how to find the model number.

    And if you have any questions, do not hesitate to contact us at support@annke.com.

    Best regards！

    Echo | Technical Support

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