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4 comments

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  • Echo

    Dear Customer,

    Have a nice day.

    Could you please tell us the model number of your system and camera? Then we can give you a solution accordingly.
    You can find the model number on the backside of the DVR/NVR/camera, or on the side of the camera.
    Here are some pictures to show you how to find the model number.

    And if you have any questions, do not hesitate to contact us at support@annke.com.

    Best regards！

    Echo | Technical Support

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  • Federico Coria

    Hola, yo tengo el modelo h500 con 4 camaras..y en vivo tomaba el audio..pero al reproducir un alerta..no se escuchaba...toque muchas configuraciones y lo que me funcionó fue conectar la cámara en otro puerto y ahi funcionó...la volví al puerto original y quedo solucionado.

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  • Adrian Sturgill

    What do you mean by port?

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  • Federico Coria

    Me refiero a otro canal del nvr. Me ha pasado con 2 camaras y de esa forma funcionó. Entiendo que se debe tratar de algún error/falla de software (del nvr)

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