Channel Zero on DW81KD

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Michael Wynne

I've owned this DVR for several years now.  Originally I had 5 camera connected to it, however I've recently added 3 more.  These cameras work fine, get recorded and display in the camera grid.

They do not appear in channel-zero though - there is just a black space (Not the Annke display when there's no signal from the camera).  I think I must have disabled then years ago when I first set up the system but having gone through the menus numerous times, can't find where to re-enable them.

Could someone direct me to where I can enable/disable cameras on the Channel-zero stream.

THank you.

 

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5 comments

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  • Echo

    Dear Customer,

    Have a nice day.

    I have forwarded your feedback to our technical support.

    Please don't worry, our technical support will contact you via email to help you resolve the issue.

    And if you have any questions, do not hesitate to contact us at support@annke.com.

    Best regards！

    Echo | Technical Support

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  • Michael Wynne

    Thank you for the reply.  I've included some screenshots to show what I mean.  The first is my camera grid showing 7 camera connected (I've temporarily disconnected one).  The second shows my channel-zero rtps stream which is only showing 5 cameras.  The third is my configuration page showing the same settings as your example.

    Mike

     

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  • Echo

    Dear Customer,

    Have a nice day.

    In this case, could you please offer me the firmware version of your DVR to see if there is a newer version to fix the issue?
    Please help check the below picture to find the firmware version of the DVR on the webside:

    We truly appreciate your time and patience on this matter. 

    And if you have any questions, do not hesitate to contact us at support@annke.com.

    Best regards！

    Echo | Technical Support

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  • Michael Wynne

    The version numbers for my DVR are:

    Firmware Version: V4.71.410 build 231124.
    Encoding Version:  V5.0 build 230919
    Hardware Version: 0xec240
     
    Thank you.
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  • Echo

    Dear Customer,

    Have a nice day.

    I have forwarded your feedback to our technical support.

    Please don't worry, our technical support will contact you via email to help you resolve the issue.

    And if you have any questions, do not hesitate to contact us at support@annke.com.

    Best regards！

    Echo | Technical Support

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