DVR password reset

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ricky tasker

• July 16, 2026 12:00

I had just finished installing a ANNKE CCTV system yesterday (15th July 26) when the owners put a long password into the system then forgot it. I have been in touch with the support team and now waiting for a answer on how to reset the system. I have brought the DVR back to my home hoping it may be easier to remedy here. Once fixed I can return it .

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  Echo

  • July 22, 2026 09:55

  Dear Customer,

  Have a nice day.

  Could you please tell us the model number of your system? Then we can give you a solution accordingly.
  You can find the model number on the backside of the DVR/NVR.
  Here is a picture to show you how to find the model number.

  And if you have any questions, do not hesitate to contact us at support@annke.com.

  Best regards！

  Echo | Technical Support

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  ricky tasker

  • July 24, 2026 14:26

  Many thanks for your quick support. The mouse trick worked and I was able to reset the password for the customer. Everyone is happy with the system and especially the help offered from the support team. I would recommend the Annke CCTV system again.

   

  rick

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  Echo

  • July 28, 2026 09:27

  Dear Customer,

  Have a nice day.

  Thank you very much for your kind feedback and for taking the time to let us know the outcome.

  We’re delighted to hear that the mouse trick successfully resolved the password issue and that everyone is happy with the system.

  It means a great deal to us that the support we provided was helpful, and we truly appreciate your recommendation of the Annke CCTV system.

  If you or your customer need any further assistance in the future, please don’t hesitate to contact us. We’re always happy to help.

  Thank you again for choosing Annke, and we wish you all the best.
  Best regards！

  Echo | Technical Support

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