D961BB - can I add ACD500 camera?

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Guy Christopher

• September 16, 2026 05:23

I currently have a D961BB since early 2024 running firmware v4.75.010 build 240516

I have just purchased  ACD500 camera.  I'm unable to get it to show video on my system. 

Are there solutions for this problem?

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  Echo

  • September 16, 2026 10:35

  Dear Customer,

  Have a nice day.

  We apologize for the inconvenience.

  The D961BB and ACD500 cameras are incompatible and cannot be used together.

  And if you have any questions, do not hesitate to contact us at support@annke.com.

  Best regards！

  Echo | Technical Support

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