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Ryan

• October 29, 2026 20:44

I have moved into a new home that has been left with Annke C51BH camera I have everything plugged in but it says it isn’t connected to internet (which it is) also whenever I scan QR and barcode it says unable to scan code. Can anybody help? Thanks

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  Echo

  • October 30, 2026 09:02

  Dear Customer,

  Have a nice day.

  I have forwarded your feedback to our technical support.

  Could you please tell us the model number of your system? Then we can give you a solution accordingly.
  You can find the model number on the backside of the DVR.

  Please don't worry, our technical support will contact you via email to help you resolve the issue.

  And if you have any questions, do not hesitate to contact us at support@annke.com.

  Best regards！

  Echo | Technical Support

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