Support Team
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Recent activity by Support Team-
What to Do If The P2P Status Shows Offline/the Nat Status is Disconnected?
Purpose: If your device shows offline or the nat status is disconnected, please view the table below to find your model and get corresponding help. Applies to Path Check the status The way to ...
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Troubleshooting- Email Test Failed on ANNKE DVR/NVR
There are several possible causes for the Email Test failed when configuring email settings on DVR/NVRs. You may follow the troubleshooting tips listed below to solve the problem. About the email...
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How to Restore Your Annke DVR/NVR?
Purpose: If you want to restore your DVR/NVR, please follow the steps below. Before you start: You have logged in to your devices. Applies to Path Interface DT41Y/DT61Y/DT81Y/DN41R/DN61R/DN8...
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How to Format HDD on Annke DVR/NVR?
Purpose: If your Hard Disk Drive can't be recognized or the DVR/NVR suddenly becomes unable to record or playback, You can try to format your HDD. Before you start: Please make sure yours does in...
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What to Do if the Email Alert is Unsuccessful?
Purpose: If you can not successfully set up the email alert or receive the email alert, please follow the troubleshooting tips listed below to solve the problem. Cause 1. The Type of Mailbox is n...
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Annke Vision - Adding and Editing Tag on Annke DVR/NVR
Applies to: N48PI/N44PI/N46PI/N44PAM/N48PAW/N46PCK/N88PCH/DT41Y/DT61Y/DT81Y/DN41R/DN61R/DN81R/DT41GB/DT81GB/DT61GB/DW41JD/DW81KD/S500/S300/FC200/NCK800/H800/H500 Purpose: Video tag allows you to ...
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Hard Disk Drive(HDD) on Annke DVR/NVR Can't Be Recognized
If your Hard Disk Drive can't be recognized or the DVR/NVR suddenly becomes unable to record nor playback, please follow the troubleshooting tips listed below to solve the problem. Before you st...
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Annke Vision - Configuring the IP Cameras Customized Protocols on Annke NVR
Applies to: N48PI/N44PI/N46PI/N44PAM/N48PAW/N46PCK/N88PCH/N441Y/N481Y Purpose:To connect the network cameras which are not configured with the standard protocols, you can configure the customized...
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Annke Vision - Bad Sector Detection on Annke DVR/NVR
Applies to: DT41Y/DT61Y/DT81Y/DN41R/DN61R/DN81R/DT41GB/DT81GB/DT61GB/DT41DB/DT81DB/DT61EQ//DW41JD/DW81KD/DW61LD/DT81DP/N48PI/N44PI/N46PI/N44PAM/N48PAW/N46PCK/N88PCH/N441Y/N481Y/S500/S300/FC200/NCK8...
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Annke Vision - Set up Normal Export on Annke DVR
Applies to: DT41Y/DT61Y/DT81Y//DN41R/DN61R/DN81R/DT41GB/DT81GB/DT61GB/DT41DB/DT81DB/DT61EQ/DW41JD/DW81KD/DW61LD/DT81DP/S500/S300/FC200 Purpose: You can set up normal export on Annke DVR. Before...