Support Team
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Recent activity by Support Team-
XMeye - How to Playback All Channels?
Applies to: DH81NK/DH41NK/DM21O/DM31O/DL81A/DH81S/DH81NG/DN81NB/DM41G/DN41CJ/DN81BJ/DN61EC/DG81W/DG61X/DG41T/DT81DQ/DT41DC/DT61ER/DG41BE/DG81BE Many customers found that they can‘t playback all cha...
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Annke vision-Setup and Operation Video for Annke POE system
The following list of connection and setup videos for ANNKE POE system aims to help users operate ANNKE devices more smoothly. Applied for :N48PAW/N46PCK/H800 Video Subject Vide...
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When Will Get My Parcel?
ANNKE handles orders in the system within 24 hours and sends the packages to our forwarders within 48 working hours. For delivery time, it varies upon the distance between your location and our shi...
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How to Modify My Shipping Information?
Applied to All ANNKE Orders ANNKE allows customers to modify their shipping information before the order is shipped out. You need to first contact support@annke.com to know if your package has been...
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How to Use a Discount Code?
Applied to: All ANNKE Orders ANNKE provides a discount code on the festival sale, and you can also find the discount code on the week sale page. You may use your discount code by following the step...
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Annke Vision - Brief Introduction for Annke NVR
Applies to: N48PI/N44PI/N46PI/N44PAM/N48PAW/N46PCK/N88PCH/N441Y/N481Y/NCK800/H800/H500 Product Key Features: General Connectable to network cameras, network dome, and encoders. Connectable to...
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Annke Vision - How to Adjust the Camera IR sensor (Night vision) in NVR?
Applies to: N48PI/N44PI/N46PI/N44PAM/N48PAW/N46PCK/N88PCH/NCK800/H800 Purpose: Sometimes you though the environment is not too dark the system already switches to the IR model, It is not delight...
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When/Where Can I Get My Tracking Number?
ANNKE handles all orders within 24 hours. You will get the tracking number from our forwarders within 72 working hours (except holidays and weekends). If you fail to receive an email notification...
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How to Add A New Address?
Applied to All ANNKE orders. You may refer to the steps below if you want to add a new address. Step 1. Log into your account. Step 2. Click” View Address” to see your address information. St...
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Why Do I Fail to Pay My Order?
Applied to: All ANNKE Orders If you failed to pay your order on ANNKE, you may #1. Find the correct steps for paying orders to check which step got wrong. #2. See the answers if you encountered th...