Support Team
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Recent activity by Support Team-
Lost Your ANNKE Account Password
Here we’ll guide you to quickly modify your ANNKE account password. Step 1: Please click” Log in” Step 2: Click on Forgot your password. Step 3:Enter your e-mail and click Submit to reset the pas...
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How to Register an Account?
To cooperate well, here we’ll guide you to quickly register an account and be ANNKE Partner. Step 1: Please click Register An account Step 2: Please kindly write an e-mail to support@annke.com...
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Can ANNKE Ship Porducts to PO/APO Box Address?
None of the local warehouses and international shipping service working with ANNKE accepts PO/APO box address, therefore, please make sure that your address is available for shipping.
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When Will My Order Be Shipped Out After Payment？
Your orders will be handled by the system within 24 hours and the packages will be sent out to our forwarders within 48 working hours. The shipment handling time of different warehouses is mostly t...
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How to Get My Order Invoice?
Applied to: All ANNKE orders ANNKE offers an invoice for orders placed on ANNKE official website. Please kindly contact us by Email or phone to get the invoice at your request. You may contact us w...
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How to Place and Pay an Order on ANNKE Website?
You may follow the steps below to place an order on ANNKE official website. Note: All products purchased from Annke's official website will be offered a 2-year warranty. Step 1. Visit ANNKE offici...
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Camb - What If I Cannot Log in The Mobile App For AI Floodlight Camera?
Applies to: I41MV/I41MW/I41MX/I41MY Please follow this installation instructions at first: <How to add the AI Floodlight to your phone app?>If you still cannot log in to the APP, usually it is ca...
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Camb - What if the Ai Floodlight Camera's Floodlight Doesn't Work Properly?
Applies to: I41MV/I41MW/I41MX/I41MY Purpose: The floodlight(s) of the Annke AI floodlight camera can be turned on manually on the mobile app Camb. In this case, the floodlight will always stay (e...
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Camb - What to Do If The AI Floodlight Camera Sends False Alarms?
Applies to: I41MV/I41MW/I41MX/I41MY Purpose: If you receive too many false alarm messages when detects "All Motion" on the Annke AI Floodlight camera, you can refer to this article to reduce false ...
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Camb - What if the Motion Notifications from AI Floodlight Camera Delays or Even No Notifications ?
Applies to: I41MV/I41MW/I41MX/I41MY Purpose: Motion detection alarm delay is caused by network reasons. If the network condition is not good, alarm delay will occur. The user needs to check whether...