Support Team
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Recent activity by Support Team-
When Will My Order Be Shipped Out After Payment？
Your orders will be handled by the system within 24 hours and the packages will be sent out to our forwarders within 48 working hours. The shipment handling time of different warehouses is mostly t...
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How to Place and Pay an Order on ANNKE Website?
You may follow the steps below to place an order on ANNKE official website. Note: All products purchased from Annke's official website will be offered a 2-year warranty. Step 1. Visit ANNKE offici...
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Camb - What If I Cannot Log in The Mobile App For AI Floodlight Camera?
Applies to: I41MV/I41MW/I41MX/I41MY Please follow this installation instructions at first: <How to add the AI Floodlight to your phone app?>If you still cannot log in to the APP, usually it is ca...
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Camb - What if the Ai Floodlight Camera's Floodlight Doesn't Work Properly?
Applies to: I41MV/I41MW/I41MX/I41MY Purpose: The floodlight(s) of the Annke AI floodlight camera can be turned on manually on the mobile app Camb. In this case, the floodlight will always stay (e...
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Camb - What to Do If The AI Floodlight Camera Sends False Alarms?
Applies to: I41MV/I41MW/I41MX/I41MY Purpose: If you receive too many false alarm messages when detects "All Motion" on the Annke AI Floodlight camera, you can refer to this article to reduce false ...
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Camb - What if the Motion Notifications from AI Floodlight Camera Delays or Even No Notifications ?
Applies to: I41MV/I41MW/I41MX/I41MY Purpose: Motion detection alarm delay is caused by network reasons. If the network condition is not good, alarm delay will occur. The user needs to check whether...
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Annke Sight - Common settings of the Annke Sight phone app
Applies to: N44WBF 1. Device storage Please insert the TF card into your base station at first. After inserting the TF card, the system defaults to mobile recording. a. Touch Setup on the My Device...
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Annke Vision - How to Rename the Cameras in Annke system?
Applies to: DT41Y/DT61Y/DT81Y/DN41R/DN61R/DN81R/DT41GB/DT81GB/DT61GB DW41JD/DW81KD/DW61LD/DT81DP/N48PI/N44PI/N46PI/N44PAM/N48PAW/N46PCK/N88PCH/S500/S300/FC200/NCK800/H800/H500 Purpose: Below are th...
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Annke Vision - What to Do if the Exported Videos From Annke DVR Do Not Show in Correct Size?
Applies to: DN41R/DN81R/DN61R Purpose: For 1080N / 1080P lite surveillance systems, the camera videos are recorded in 960*1080 at maximum, which means the exported video will not show in the corre...
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Annke Vision - How to enter the Settings page on Annke Vision App ?
Applies to: DT41Y/DT61Y/DT81Y/DN41R/DN61R/DN81R/DT41GB/DT81GB/DT41DB/DT61EQ/DW81KD/DW61LD/DT81DP/N48PI/N46PI/N44PI/N44PAM/N48PAW/N46PCK/N88PCH/N441Y/N481Y/I21AE/I21AF/I41DQ/I61DQ/I61DR/I61DS/I41HG/...