Echo

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Recent activity by Echo Recent activity Votes
    1. Community
    2. Feedback
    3. Rod

    Dear Customer, Have a nice day. I am sorry to hear that you were unable to connect with our live chat support during our regular business hours. I would like to explain that we take great pride in ...

    1. Community
    2. Knowledge Base
    3. N54WHF and I81BM home assistant

    Dear Customer, Have a nice day. We apologize for handling this matter via email instead of posting the answer directly in the community. To clarify our process: For relatively complex technical iss...

    1. Community
    2. Password reset
    3. Adrian

    Dear Customer, Have a nice day. I have forwarded your feedback to our technical support. Please don't worry, our technical support will contact you via email to help you resolve the issue. And if y...

    1. Community
    2. compatibility
    3. Upgrading from Swann DVR4-4750 with 3MP analog cameras

    Dear Customer, Have a nice day. Thank you for your detailed email and for taking the time to explain the ongoing problems you've been experiencing with your Annke DVR and cameras. I sincerely apolo...

    1. Community
    2. Feedback
    3. Returned item

    Dear Customer, Have a nice day. We are sorry for the inconvenience. We have checked the status on our side, and the return has already been received and the refund has been processed. The refund ha...

    1. Community
    2. Feedback
    3. Suggestion

    Dear Customer, Have a nice day. I have forwarded your feedback to our technical support. Please don't worry, our technical support will contact you via email to help you resolve the issue. And if y...

    1. Community
    2. Knowledge Base
    3. Weak signal

    Dear Customer, Have a nice day. Could you please tell us the model number of your system and camera? Then we can give you a solution accordingly.You can find the model number on the backside of the...

    1. Community
    2. compatibility
    3. Camera Compatibility

    Dear Customer, Have a nice day. The N98WHR and I71GK cameras are compatible and can be used together. Could you please do the below troubleshooting and tell us the result when you did every step? P...

    1. Community
    2. compatibility
    3. Wired & wireless compatability

    Dear Customer, Have a nice day. Based on the information you provided, this kit is a wireless camera kit and does not support connecting cameras via USB extenders or adapters. All cameras should be...

    1. Community
    2. compatibility
    3. Cameras are not visible to the software/APP

    Dear Customer, Have a nice day. Please confirm camera and computer are connected to the same router via Ethernet cables.If they did, the issue could be from the POE power supply you use. We recomme...