Applies to: NW41V/N441H/N441K/N28WEB/N441B/N441D/N441L/N44PAN/N44PAJ/N34WDB/N34WDD/N44WEB/N44WED/N44WEC/NW41V/N44WBD/N48WHP/N48WHE
If you want to use a phone or computer to connect system, p2p status must be online like the picture below.
if it is offline, please check setting and connection.
1. Please make sure NVR is connected to the router by network cable. And the ethernet cable is working, you can try to change another ethernet cable to have a try if it is still offline.
2. Please make sure you are using WAN port instead of LAN port on NVR to connect the router.