When the user playback the recordings on the Annke Vision APP, the recordings can not load up successfully or the APP says “failed to playback” sometimes. In this article, we will show you how to solve the problem.
1. Please check if you can playback the recordings on the monitor/TV locally.
2. Please check the network speed of the phone. If the phone network is not good, please connect the phone to another WIFI network or try again under the mobile 4G/5G data.
3. Please reboot the device.
4. The cloud server of the Annke Vision APP might be busy or under upgrade sometimes during the day. Please check if you can playback the recordings on the APP during the night.
For any other questions, please feel free to contact ANNKE technical support at firstname.lastname@example.org by email.
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