Annke NVR not detecting Annke C800 camera

Follow
Russ
I have a new 16 channel Annke NVR and when I plug in a new Annke C800 camera directly into the NVR it does detect it on plug and play, however when I then connect it to the cable leading to the outside of the house it does not detect anything and no Poe lights on the NVR. The cable has been tested and works perfectly. Any help please before I sent both back for a refund. Thanks
0

Comments

6 comments

Date Votes
  • Echo

    Dear Customer,

    Have a nice day.

    In this case, could you please tell us the model number of your 16 channel nvr so that we cam better help you？

    You can find the model number on the backside of the NVR.

    And if you have any question, do not hesitate to contact us support@annke.com.

    Best regards！

    Echo | Technical Support

    0
    Comment actions Permalink
  • Mr Paul Holt

    From the camera

    Model 41MX

    ID 2AKL2-41CL

    Po:Po 190419-000002

    CID 8b0660d689ba1f6ae0f65109f7b5c66f

    0
    Comment actions Permalink
  • Mr Paul Holt

    A1904002100202 is the bar code

    0
    Comment actions Permalink
  • Support Team

    Dear Customer,
    Have a nice day.
    Model 41MX  is not C800, it‘s a floodlight Wireless Security Camera. Please check the model again. And if you have any question, do not hesitate to contact us support@annke.com.
    Best regards！
    Sandy | Technical Support

    0
    Comment actions Permalink
  • Russ

    It seems someone else has commented on my post and is also looking for help from you. My camera is the C800 and my NVR is the N46PCK

    Thanks

    0
    Comment actions Permalink
  • Echo

    Dear Customer,

    Have a nice day.

    Thank you for your clarification.

    In this case, we need to know the error message reported on the nvr after plugging in this camera so we can know the reason why it can not be connected successfully.

    Please note that only clicking on that red cross will report an error message in the status column.
    Please right-click the mouse on the monitor, then go to the menu--configuration--camera--ip channel and click the red cross and tell us the error message.

    Besides, please go to the menu--configuration--camera--poe binding configuration to check if you if you had enabled the channel.

    And if you have any question, do not hesitate to contact us support@annke.com.

    Best regards！

    Echo | Technical Support

    0
    Comment actions Permalink

Please sign in to leave a comment.

Didn't find what you are looking for?

New post