Second Hand Annke 141CS
Hello, I have just bought a second hand Annke 141CS. However, when I try to add the device to the app (by scanning the QR code on the base of the device) I get a message saying that the device is already registered another account. How can I get the device removed from the old account so that I can then add it to my account? Many thanks, Paul
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Dear Customer,
Have a nice day.
Please provide us with photos of the device and the stickers on the body. And if you have any question, do not hesitate to contact us support@annke.com.
Best regards！
Sandy | Technical Support -
Thank you very much. My camera has now been unbound from the previous account. However, I would like to ask, which app should I use now that Nova is no longer available in the Google app store? I did try to install the apk version but it failed to install giving me a message that the app was too old. I await your response. Thank you and kindest regards, Paul
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Dear Customer,
Have a nice day.In this case, you can try to connect the camera to annke vision app.
The link below is for your reference.
https://help.annke.com/hc/en-us/articles/900000598586---How to Connect IP Cameras Alone with ANNKE VISION Phone App (without Using NVR)
And if you have any question, do not hesitate to contact us support@annke.com.
Best regards！
Echo | Technical Support
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