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  • Echo
    Dear Customer,
    Have a nice day.

    Kindly please follow the instruction below to find the information (Long serial number and the date) as required for password reset:
    https://help.annke.com/hc/en-us/articles/360000249562

    In case there is no Long serial number, kindly please send me the XML file by referring to the following instruction:
    https://help.annke.com/hc/en-us/articles/360000252781
    Here is a short video of the steps for your reference: https://youtu.be/QSaYunT2OZM

    NOTICE:
    1. The exported file should be in an XML form.
    2. Please do NOT turn off your DVR and the SADP software until the password is successfully reset. Otherwise, the exported file will be invalid immediately.
    3. Please use the key file from us as soon as possible because it's only valid for 24 hours.

    And if you have any questions, do not hesitate to contact us at support@annke.com.

    Best regards！

    Echo | Technical Support

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