What to do if you forgot the system's password? (HK)

Applies to:  DT41Y/DT61Y/DT81Y/DN41R/DN61R/DN81R/DT41GB/DT81GB/DT61GB/DT81DP/N48PI/N44PI/N46PI/N441Y/N481Y

If you forgot your system's password, please provide the following 3 information to support@annke.com, or please submit a request from the help center with the required information.

And then we will generate the security code for you to reset your system's password in 24 hours.

Here are the steps for you:

1. Send us a clear picture of the white label at the bottom of the device.

2. Send us a picture of the system date on TV or monitor.

3. Send us a picture of the long serial number on the Reset Password window. Here are the pictures to show how to get the long serial number:

If the system doesn‘t pop up the serial number and pop up a date, please send us to picture like below. Please send it to the technical support:

After we get all the information, we will provide you the security codes to reset the admin password for the system.

Another way to unlock the system