Applies to:
DT41Y/DT61Y/DT81Y/DN41R/DN61R/DN81R/DT41GB/DT81GB/DT61GB/N48PI/N44PI/N46PI/N441Y/N481Y
If you forget the system (Admin) password, you can request a security code from ANNKE Technical Support to regain access.
Please send the required information to support@annke.com by email, or submit a request through the ANNKE Help Center.
When contacting support, please provide the following:
1. A picture of the device label (located at the bottom of the device).
2. A picture of the system date shown on your monitor/TV.
3. A picture of the serial number shown on your monitor/TV.
If the system does not display a serial number but only shows a date, please send us a picture of the system date instead.
Once ANNKE receives all the information, we will generate and send you the security code.You can then use this code to reset the Admin password and access your system.
Alternative Method:
If you cannot obtain the serial number or system date, you can reset the password using the SADP Tool on a PC.
Reset Admin Password on Annke System via SADP Software
Notice:
For any other questions, please feel free to contact ANNKE Technical Support by email at support@annke.com.
Comments
14 comments
Is there a live personal... Ax)
Hello, ANNKE live chat is available from 8:30 pm-11:30 am, weekday (Eastern Daylight Time, UTC−4) on this website: https://helpchat.annke.com/live/
Or you can contact us via support@annke.com by email.
Or you can call us directly via
Tel. Service Time: 8 am - 8 pm, EDT, Weekday (US line; Free in US & CA )
Tel. Service Time: 12 am - 8 pm, GMT, Weekday (UK line; Free in UK)
Hallo
Bitte ich habe mein Passwort vergessen
Bitte helfen
Ich bedanke mich
Bitte, ich habe mein Admin-Passwort vergessen
Bitte senden Sie an meine E-Mail-Adresse Passwort
ich bedanke mich
HOLA NECESITO RESTABLECER MI CONTRASEÑA
MODELO DN81R
Hola necesito restablecer mi contraseña
Modelo DW81KD
Serial J90600184
Hola BNS NOCHES no recuerdo my contraseña NESECITO UN RESET .. es EP10-000331A
Hola, he olvidado la clave del dvr
Dear sir madam
i forgot my password and my old email address can you please help me how to reset my password.
Buna ziua !Mi-am uitat parola si nu am apucat la instalare sa imi pun adresa de mail .Va rog sa r
ma ajutati cum sa imi resetez parola.
Hi , need to resset pass
Hello i need to reset my password please!
Hello, I need help specifically with accessing my serial number to request a secure code so I could do a password reset, I already have the images of the system date and device label (Model: DW81KD). I followed the instructions above but where it says to double click the left corner on the "Login" window there a "Forgot Password" button which takes me to some other options - "Reset with GUID" or "Security Questions" - I don't have any of this information.
Please assist.
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