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Des

• September 16, 2026 09:30

I can only view live when I'm close to the same router connected to NVR but no live view when I'm far using mobile data

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  Echo

  • September 16, 2026 10:30

  Dear Customer,

  Have a nice day.

  Could you please tell us the model number of your system? Then we can give you a solution accordingly.
  You can find the model number on the backside of the NVR.

  And if you have any questions, do not hesitate to contact us at support@annke.com.

  Best regards！

  Echo | Technical Support

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  Des

  • September 16, 2026 11:39

  Thanks for the quick reply. Model is N98PBK. It was working perfectly until I upgraded my phone, it doesn't even work on the old phone either. Must be something in the settings that I missed.

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  Echo

  • September 17, 2026 10:04

  Dear Customer,

  Have a nice day.

  In this case, it may be because you added the device via the IP address.

  Devices added by IP address can only be accessed when the phone and your DVR are connected to the same router.

  Please try to connect the NVR to the Annke Vision app with p2p method below.

  Please refer to the link below to connect the system to your phone app via the serial number or the QR code:
  https://help.annke.com/hc/en-us/articles/4405497063961 ----via Serial Number
  https://help.annke.com/hc/en-us/articles/360000252581 -----via QR code
  
  If you fail to connect, please follow the link below to check the platform access status and adjust it to online:
  https://help.annke.com/hc/en-us/articles/900003465286
  
  If the app asks for The Encryption Password / Verification Code, please follow the link below to find it:
  https://help.annke.com/hc/en-us/articles/4404263206297

  And if you have any questions, do not hesitate to contact us at support@annke.com.

  Best regards！

  Echo | Technical Support

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