Support Team
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Recent activity by Support Team-
Hello Clive Palfrey, It could be the hard drive inside the ANNKE system wasn't recognized properly. Please login to the system on a TV/monitor, navigate to the below screen to do a Init (format) on...
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Hello Jeffrey martin, Here are some related articles that might help: Annke Vision - What to Do If P2P Status Shows Offline? (S500 series) Annke Vision - What to Do If The NVR(H800) Is Offline? Ann...
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Hello there, The beeping indicates abnormality on the ANNKE system.We can try switching the Output Standard as the below picture. If the issue still exists, please click the floating icon 'Support'...
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Hola, nuestro equipo de soporte técnico le ha enviado los códigos de seguridad por correo electrónico. El número de boleto es #1838734. Por favor, tenga un cheque.
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Hello there, Thanks for your reply. I have created a ticket for this problem. May we communicate by email? Then we will know the problem better. Thanks!
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Hello there, Thanks for your feedback. Could you please try again? There will be a popup asking the redirecting. Please just reject it and the website won't redirect to the local site.
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Hello, ANNKE live chat is available from 8:30 pm-11:30 am, weekday (Eastern Daylight Time, UTC−4) on this website: https://helpchat.annke.com/live/ Or you can contact us via support@annke.com by em...
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Thanks so much to all the participants. Here are five participants with the most detailed feedback who will get a free C800 camera: jjuk00, Tim, Dave, Hussayn, and Sophia. Congratulations!
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Hi, For your system problem, you could set the motion detection and record for the system. So when there is motion detection, you could receive the notification and playback the short video. For yo...
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Hello, The remote access to camera view via P2P cloud server will suspend automatically after a few minutes, this will help to lessen data load on the server and provide stable stream service, than...