Annke Vision - What to Do If P2P Status Shows Offline? (blue and white series)

Applies to:
DW41JD/DW81KD/DW61LD/S500/DT61BS/DT81BS/D961BB/DX31NB

Purpose:
To remotely access your ANNKE system via the mobile app or computer software, the system’s network status must be Online.

Below are the steps to help bring your ANNKE New Series system online.

Here are the steps:

1. Make sure the receiver is connected to a router via ethernet cable. Please kindly note that the network cable needs to be connected from the network port of the DVR to the Lan port of your router. 

   You can try to change another ethernet cable and another router port to check.
   
    

2. Right-click your mouse and go to Settings → Network → General.
   Then enable (tick) both “DHCP” and “Obtain DNS automatically”, and click “Apply” to save the settings.
   
    

3. Go to ANNKE Vision (Platform Access) and make sure “Enable” is checked.

   Please also ensure that the Verification Code is set.
   We recommend leaving “Stream Encryption” unchecked.
   
   
    

4.   If the above steps still do not bring your system online, please try the following:

   Go to Settings → Network → General

   Uncheck “DHCP” and “Obtain DNS automatically”

   Manually enter the DNS servers as below:

   --Preferred DNS: 8.8.8.8

   --Alternate DNS: 8.8.8.8

   Click Apply to save the settings
   

5. Restore the system to the factory default settings and activate it again from the beginning.
   
6. Note:
   In case you are accessing the ANNKE system on a computer browser, refer to this video to make the system online:

If all the above methods don't work for you, please click here to submit a request to our technical support for further help.