Annke Vision app account information(username and password)

Aim: By temporarily logging into the same app account, we can better reproduce the issue, check the device connection status, review related settings, and identify whether the problem is caused by account configuration, app synchronization, or network communication.

Please provide us with the username and password of your ANNKE Vision app account (mobile app account only) so that we can test and review the issue further on our side.

Please note:

• We are NOT asking for the device/NVR/camera admin password.
• We only need the login account information for the ANNKE Vision app on your phone.

This will be used for testing purposes only, and your information will be kept confidential. For privacy protection, you may change the password again after the testing is completed.

If you are not sure where to find your app account information, please refer to the images below showing where to check it in the ANNKE Vision app on your phone.

If you have forgotten the app password, you may also refer to the following guide to reset/change it:
https://help.annke.com/hc/en-us/articles/360000253601---What-to-Do-If-I-Forgot-My-Login-Password-for-APP-