Annke Vision - What to Do If P2P Status Shows Offline? (AI detection DVRs)

Applies to:
DW41JD/DW81KD/DW61LD/

Purpose: If you want to remotely access the Annke system via phone app or computer software, the system's network status must be Online. Below is the method to make the Annke New Series system online.

Here are the steps:

1. Make sure the Annke system is connected to a router via ethernet cable. You can try to change another ethernet cable and another router port to check.
   
   
   
2. Login the ANNKE system on a connected TV/monitor, navigate to Setting--Network--TCP/IP, tick on 'DHCP' and "Obtain DNS automatically", then click 'Apply'.
   
   
   
3. Go to Settings--Network--Advanced--Platform Access, tick on 'Enable'.  Please make sure the Verification Code must be set up (any code that is between 6~12 characters will work), and we suggest don't check the Stream encryption. After that, the P2P status should become "Online".
   
   
   
   
   
   
   *If you find the above setting still cannot make your system online, please go back to Setting-- Network--TCP/IP to untick 'DHCP' and "Obtain DNS automatically", input '8.8.8.8' in Preferred DNS server, then click on Apply to save the settings.  After that, you can Reboot the system to see if the system becomes online.
   
   
   
   *If above methods do not bring the DVR online, please restore the system to the factory default and activate it again from the beginning.
   

• Note:
  In case you are accessing the ANNKE system on a computer browser, refer to this video to make the system online:

If all the above methods don't work for you, please click here to submit a request to our technical support for further help.