Support Team
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Recent activity by Support Team-
I Have Not Received My Order, What Can I Do?
You may try the following methods to resolve the problem: Step 1:Please kindly confirm the tracking number for your order. Step 2:Track the parcel to know the shipping status Note: If you couldn'...
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What Kind of Currency Do Annke Support?
For ANNKE order payment, USD, EUR, GBP currency are supported. If you're paying via the Bank card, the default currency will be automatically switched to USD/EUR/GBP during the transaction.
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Myannke - Introduction of the Wireless IP Camera I41EJ for Myannke
Applies to: I41EJ Introduction: The Wireless IP Camera I41EJ offers users a number of functions that help to make it an ideal solution to those looking for security in both home and office. It off...
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Annke Vision - Learning the Playback Page on Annke Vision App
Applies to: DT41Y/DT61Y/DT81Y/DN41R/DN61R/DN81R/DT41GB/DT81GB/DT61GB/DT41DB/DT81DB/DT61EQ/DW41JD/DW81KD/DW61LD/DT81DP/N48PI/N44PI/N46PI/N44PAM/N48PAW/N46PCK/N88PCH/N441Y/N481Y/I21AE/I21AF/I41DQ/I61...
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Annke Vision - Setup Wizard on Annke NVR
Applies to: N48PI/N44PI/N46PI/N44PAM/N48PAW/N46PCK/N88PCH/N441Y/N481Y/NCK800/H800/H500 By default, the Setup Wizard starts once the device has loaded. Operating the Setup Wizard: Select the sy...
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How to Cancel My Order?
Applied to all ANNKE orders You are allowed to cancel your order within 24 hours of purchase. You may follow the steps below to cancel your order. Step 1. Apply for Order Cancellation Send an email...
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Why Does the Order Status Show Payment Pending?
Applied to: All ANNKE Orders If you find "Pending" was shown in the order status after your payment. It may be because: 1. Your payment is being processed. If you send funds from a bank account, it...
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Annke Vision - How to Access the Annke IP Camera's Setting Page via Web Browsers?
Applies to: I21AE/I21AF/I61DQ/I61DR/I61DS/I61FB/I61FC/I61DE/I61DY/I61DZ/I61DT/I61DU/I71GE/I71GF/I81FB/I81EB/I81EC/I91BE/I51DJ/I51DB/I91BD/I91BF/C800/ C500/ B1200/NC400/ CZ500/ CZ400 Purpose: Some o...
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Annke Vision - Front Panel and Rear Panel for Annke NVR
Applies to: N48PI/N44PI/N46PI/N44PAM/N48PAW/N46PCK/N88PCH/N441Y/N481Y/NCK800/H800/H500 1. Front Panel No. Name Description 1 Status Indicator Power The power indicator turns green when t...
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Annke Vision - Activation on Annke DVR/NVR
Applies to: DT41Y/DT61Y/DT81Y/DN41R/DN61R/DN81R/DT41GB/DT81GB/DT61GB/DT41DB/DT81DB/DT61EQ/DW41JD/DW81KD/DW61LD/DT81DP/N48PI/N44PI/N46PI/N44PAM/N48PAW/N46PCK/N88PCH/N441Y/N481Y/NCK800/H500/H800 Pu...