Annke Vision - How to Upgrade the IP Camera's Firmware? (C500 cameras)

Applies to: C500 ( I51DM/I51DN/I51DL )

Purpose:

This article is supposed to resolve the issue of freeze in the camera's live footage/playback on the cameras models mentioned above.
For a firmware update on other camera models, please contact ANNKE support here.

Step 1:

Download the firmware file from the below link. Unzip it to get the file 'digicap.dav' on your computer.
https://download.annke.com/firmware/5MP_POE/5.5.111_211008_C500_with_mic.zip

Step 2:

Access the camera's Web interface on the IE (Internet Explorer) browser.

To do so, connect the camera to the router by an ethernet cable and power the camera with a 12V DC power adapter. Here is the detailed instruction:
Annke Vision -- How to Access the Web interface of ANNKE PoE Cameras via Browser? (Without NVR)

Step 3:

On the camera's Web interface, navigate to Configuration--System--Maintenance--Upgrade and Maintenance. Click [Browse] to choose the firmware file 'digicap.dav', then click [Upgrade] to begin the firmware upgrade. When the upgrade is finished, the camera will reboot automatically. 

Note: Please do NOT close the webpage or move the camera during the upgrade.