Annke Vision - What to Do If P2P Status Shows Offline? (DW81KD V7)

Applies to:
DW81KD V7

Purpose: If you want to remotely access the Annke system via phone app or computer software, the system's network status must be Online. Below is the method to make the Annke New Series system online.

Here are the steps:

1. Make sure the DVR is connected to a router via ethernet cable. You can try to change another ethernet cable and another router port to check.
   
   
2. Go to Configuration- Network- General, check if 'DHCP' and "Obtain DNS automatically" is enabled, if not, please enable 'DHCP' and "Obtain DNS automatically" then click 'Apply'.
   
   
   
3. Go to Configuration- Network-Platform Access, tick on 'Enable'.  
   
   
   
4. Then it will pops up a window, please tick on I have read and agree to service terms and privacy statement and click OK.
5. Then please click Apply, and the P2P status should become "Online".
6. If you find the above setting still cannot make your system online, please go back to Configuration- Network- General to disable 'DHCP' and "Obtain DNS automatically", then click Apply. Then please enable 'DHCP' and "Obtain DNS automatically"and click Apply again to make DVR obtain the IP address.
   
7. If the p2p status still shows offline, please reboot the DVR.
8. If P2P status still offline, please restore the system to the factory default settings and activate it again from the beginning.
   

• Note:
  In case you are accessing the ANNKE system on a computer browser, refer to this video to make the system online: https://www.youtube.com/watch?v=RqdIVNiHBDg

If all the above methods don't work for you, please contact support@annke.com.