Annke Sight-What to do if the camera is close to the base station but still cannot connect?

Applies to:
N54WHF+I81BM/I81BV/I51GV

Purpose: If your camera is close to the base station but still fails to pair or establish a stable connection, please follow the steps below to resolve the issue.

Troubleshooting Steps：

1. Check basic power status
   - Check whether there is a pairing tone when the camera is powered on, and verify if the red indicator light on the camera is illuminated.
   - Confirm that the base station is powered on correctly and has an available channel.

   This helps determine whether the issue is with the camera or the base station.
    

2. For cameras without pairing tone and red status light on: 

   Power the camera using a 5V/2A charging adapter and power cable (a USB charging adapter or a power bank is recommended).

   Charge the camera for 3–5 hours, then try turning it on to check whether the pairing sound plays and the status light turns on.

   

   

   
   For cameras with pairing tone and red status light on: 

   1. Reset the camera

   A. Use a pin to press and hold the reset button on the camera for at least **10 seconds**, then release it. The camera will give a prompt and restart.
   B. After the camera restarts, the status light will flash red.
   C. Pair the camera to the base station (either by pressing the pairing button or by operating the pairing function in the APP)

   D. During the pairing process, the camera’s indicator light will change from flashing red to flashing blue, and then to solid blue, which indicates that pairing is successful.

   For I81BM/I81BV camera:
   

   For I51GV camera:

   

   2. Pair the camera with the base station

   You can add the camera using either the base station (HomeBase) or the App.

   Pair via HomeBase (base station)

   A. Confirm that HomeBase has an available channel and is powered on normally. 

   B. Connect the camera to a power source and turn it on (battery camera), and wait for the camera to emit a pairing prompt. 

   C. Press and hold the pairing button on HomeBase for 5 seconds. The HomeBase will automatically search for and pair with the camera. A success prompt will sound when pairing is complete.

   Note: HomeBase can add multiple cameras at a time. If the camera fails to be added, please reset the camera and try again

   

   APP adding method
   A. Confirm that Homebase has an available channel and is powered on normally. 

   B. Connect the new camera to a power source or turn it on (battery camera), and wait for the camera to emit a pairing prompt. 

   C. Log in to the APP, click the "+" icon in the blank channel, and click "Next" according to the prompts on the APP interface. Homebase will automatically search and pair the new camera, and it will be added successfully and a completion prompt tone will be issued. 

   D. Click "Continue to add cameras" to continue adding other cameras. Click "Done" to exit pairing mode. 

   Note: If the camera fails to be added, please reset the camera and try again

   

   

   Note: Keep the camera and base station close to each other (ideally within 1 meter) during pairing.

    

   Still Need Help?

   If the solutions above do not resolve your issue, please contact the ANNKE support at support@annke.com.